CVS

"Switched here from the Hampton Blvd location for better pharmacy service. For the first two months, it was great in that I got my prescriptions in a timely manner and the pharmacy department was ran like a tight ship. But recently, I have prescriptions-very vital ones, that have been listed "in process" for over a week. I called regarding one of them, and was told that it would it would be ready in a hour. I come later that day and I noticed the pharmacy department was a mess, no longer the tightly run ship (change in management? overwhelmed by new customers that were from the Rite Aid down the street that recently closed?). One tech manning two registers at a time. People having a hard time getting their prescriptions. I come to the counter and ask for my prescription, only to be told that it was not available and was backorder. I told the tech that I was told that it would be ready in a hour. She said, that I was told wrong. She hardly had any empathy. This is a vital medication for me and I don't want to wait for several more days. May end up switching pharmacies again."

"Their phone system always direct me to the app for the pharmacy but almost every time I get a prescription filled, even if they’re just vitamin supplements, there’s an issue so I call and always hold for a ridiculous amount of time. A few times after 30+ minutes of holding it sounded like someone picked up and then hung up. I have never called and the hold time be less than 20 minutes. I worked in a pharmacy before and they never allowed calls to stay on hold for this long but between CVS and Walgreens, idk who is worse Update: I was on hold for 25 minutes when I posted this originally, now it’s been 49 minutes and not a single person had picked up the phone!"

"CVS has always been a great place for convenience reasons. I always have used CVS for my pharmaceutical needs as well as something quick such as a drink. This specific one is never too packed and the staff are helpful and friendly!"

"Subject: Complaint about Unprofessional Behavior and Poor Customer Service During my visit, I encountered a pharmacist tech, whose behavior was completely unacceptable. I approached her with a simple query regarding the status of my insurance coverage for my medication, as it did not go through at the time of purchase. Instead of providing assistance, she proceeded to throw my medicine at me, demonstrating a complete lack of regard for customer well-being. When I explained that her explanation for my insurance issue was incorrect, she reacted aggressively and threw the items on the counter, raising her voice and speaking disrespectfully to me. At this point, I felt threatened and intimidated by her actions. It appeared as though she was attempting to manipulate me into purchasing the medication at a higher price, rather than seeking a suitable resolution. Fortunately, another staff member intervened and demonstrated exceptional customer service. She promptly resolved the situation by performing an override that rectified the insurance issue. I must commend her for her professionalism and assistance in this distressing situation. However, the overall experience has left me with serious concerns about the level of customer care provided at your pharmacy. It is evident that your staff is overwhelmed and lacks the time or willingness to address customers' questions or concerns related to their medication or insurance. This kind of dismissive attitude and unprofessional behavior is unacceptable and does not align with the standards of service expected from a reputable establishment. I urge you to address this matter promptly, taking appropriate measures to ensure that customers are treated with respect and professionalism at all times. No customer should feel intimidated or belittled when seeking assistance or clarification regarding their medication or insurance coverage. Thank you for your attention to this matter."

"Another excellent CVS location. I had a quick doctor's appointment and my local CVS was closed. Thankfully this one was open and after my Rx was called in, then got me all set up in their system which got me my Rx fast. The rest of the shop was very clean, parking is plentiful, and the staff were nice."