Tobacco island

"I expect a certain level of customer service. I understand being busy at times but you take customers in the order they come in NOT your buddies first especially when I was standing there for 5 minutes with no acknowledgement. The guy was rude and disrespectful. I usually drop 20-30 bucks a week with larger purchases for devices. I will drive 30 minutes out of the way if my business means so little. I know nicotine is probably less profit than the Delta 8/mushrooms or edibles they sell but it's buisness."

"Went to go buy vape juice for my other half and this dude charged me twice as much as he should half! I went to buy a pack of vape juice that had Two bottles and he charged me for each one. Clearly if they are sitting there charging per bottle per package they are frigging desperate. Never going back there again. Just make sure you clearly hear the total that's being mumbled."

"Excellent stock and choice of products! They always have what I need! Amazing customer service! Very calm and welcoming atmosphere and environment."

"Owner is so helpful! Clean store. Nice selection. Great staff!"

"Bought a torch lighter two days and it was defective. The torch handle would get hot when igniting making it unbearable to hold. So I brought it back to the store to see whether I can get a refund and the clerk said we could only exchange it for another, which I said no because I was worried that the torch was not going to be effective. I just wanted my money back. Then the clerk started accusing me on the defect and called someone for me to speak to and all that person kept telling me that there is no return. I asked for the return policy and he would not show me just kept saying "No return, sorry my brother." In addition, they would not give me a reason why they do not give refunds. The clerk at the store said that I messed up the torch myself. All I asked for was my money back since it was $39.99 which I probably will not get back. I am upset because both gentlemen kept brushing my off and not listening. The clerk kept saying the torch was fine but he refilled the torch with butane like 3 times to show that it worked. If it was not defective then why did he refill it multiple times? The icing on the cake was when the man on phone started cussing at me and told me he does not want customers like me. I am very upset and will take this up to management once I find out who owns this business. Both men were very rude to me and my wife. Not coming to this place ever again."