Hand and Stone Massage and Facial Spa

"UPDATE! Just finalized getting some details from a booking. The manager finally got back to me on charges that I thought were incorrect. I gifted two spa packages and I thought I was overcharged. Turns out the recipient 's tip went on my card and it is definitely well desired. Don't let my mix-up turn you away! Enjoy. BREAK BREAK I booked two introductory massages for two college students as a gift. They thoroughly enjoyed them and would probably go back. The issue: prior to booking, I inquired about receiving the introductory special price for the first visit and received confirmation that they were eligible and paid over the phone. Unfortunately, I was charged full price. This is not a mistake but an integrity issue. When a company shows you that integrity is an issue on their end, its plain foolish to think they will ever honor or respect you as a customer. I am very glad these students had wonderful massages but my money won't patron the Hand and Stone company again."

"When I booked my appointment I specifically said for two. She took both of my gift cards numbers. The rep didn't ask information about the second person. Get to the appointment only one was booked. Unprofessional. First time here and this is the experience I get, that wasn't my fault. Smh"

"Since y'all asked me to give you feedback and then didn't pick up when I called here you go: The massage was very disappointing, paid for an hour and got about 45 minutes where the lady kept trying to talk to me throughout it. Aside from that, the massage itself was mediocre and barely worth what I originally paid for it. I booked the introductory offer online, which went through without issue, but after I had received the massage, the receptionist informed me that the offer did not go through and I would have to pay the $175 (more than DOUBLE what I agreed to pay), and then had the audacity to try to upsell on more mediocre massages, and then ask me why I didn't want to give them more money. TL;DR- you're gonna overpay for a bad massage, and they might decide to jack up the price and surprise you with the increased costs after the massage is done. Save your money by going literally anywhere else."

"I normally don’t take the time to write reviews but my experience at hand and stone with Tory was exceptional. She was so attentive and made me feel like she genuinely cared about my skincare goals. I can’t recommend Tory at hand and stone enough!!!"

"A Truly Amazing Experience. My skin has never looked/ felt so smooth. My Facial was relaxing & done in a professional manner . Tory made me feel right at home and was very Informative & Accommodating. Furthermore offered special deals since it was my first time. Great experience I’ll definitely be back soon . Extra points for the water fountain in the lobby."