KAY Jewelers 11800 West Broad Street, Richmond, VA 23233

"Great team! Welcomed when I was walking in the store. They went above and beyond to help me find something special for my anniversary! Thank you for showing me kindness and excellence in customer service!"

"I met Debbie today. I was there with my boyfriend and we wanted to look at engagement rings to get an idea of what I like and to get sized for a ring. She made the whole experience easy. She made sure I tried on multiple rings to see what I really like and she changed my mind about the idea I had about an engagement ring. She was so personable and she made me feel so comfortable. At the end of the day my boyfriend and I came to an idea of what I liked and I couldn’t be more happier. Five stars across the board"

"Layla was amazing! She was so informative and was able to answer all of my questions. She was very patient with me as I looked over all of the rings and went back and forth over different options. Her customer service was exceptional. She was able to comprehend exactly what I was looking for and bring it to life. Thank you so much for this wonderful experience!"

"we had a great experience tonight with Layla. she was super helpful, very informative, & very nice. she helped us pick out all 3 of our rings. helped us out with some really good deals that Kay was having, too! if I ever need to go back to Kay, I will definitely want Layla to be my salesperson again! thank you so much again!"

"Both Layla and Luis were amazing. They explained in detail the specifics regarding the merchandise to a tea! I had no plans of purchasing but after their assistance I moved Howard with the purchase. I would come back just to have them service me as a customer. Now I gave 2 of the Levian pieces and I live them both."