Pet Paradise Chesterfield 1214 Koger Center Boulevard, Bon Air, VA 23235

"We love Pet Paradise! The staff is so friendly! Our puppy gets so excited to go to day care!"

"Sky (& the entire staff) always takes such great care of my pups when they come in for grooming. There are many places closer to where I live but I drive 30mins to Pet Paradise. My pups are much happier & calmer when I pick them up from here than any other grooming place. I've even tried mobile groomers...no bueno. I've been bringing them here ever since the Koger location opened."

"We've given grace on 2 other occasions that were not positive but this last one means the last time for us. We had early AM full groom appointments for our boys and since we couldn't pick up until late afternoon opted for 1/2 day daycare. While on a break at work around 2p we decided to check the on our boys but couldn't find them. Called and inquired and the staffer indicated she'd check. Hung up and continued to watch the camera. Saw a staffer enter, speak to the attendant then return a few minutes later with our boys. I called back to get details how they were forgotten AGAIN. The staffer lied and said they were there but likely just out of camera view. After I called her on her lie, she immediately cut the conversation short and said she'd get a manager. The manager gets on and perpetuates the lie giving ridiculous excuses. I was insulted. I watched everything unfold. Fast forward to pick up and the cuts were horrible. New groomer. Fine its fur. It'll grow back. The kicker is about 3-4 days later my little one is reverse sneezing constantly, blowing mucus..Longer story longer kennel cough for both. Later found an email explaining the influx but extremely disappointed in the lack of responsibility of not having a notice posted at the counter or sending a text alert for those who might miss an email. But, I guess hey, you sent something. The kicker... we were charged a full day daycare and when I called to correct the partial refund was still incorrect. At this point I was. Just too done to call again. Had high hopes for this chain but guess big biz is all the same."

"I've never written a bad review before in my life, but I'm starting here. We booked a grooming appointment for our almost 5 month, 6.5lb puppy to get a basic haircut. Dropped him off for his appointment at 1pm and they say to expect him to be done by 5pm. That's a long time but ok, I'm sure they will take care of him as they have so many dog amenities there for play and free roaming and he's had all his shots so he can be around other small dogs. Hours go by with no call. 5pm no call. 6pm no call. They close at 7, so we called them at 6:20pm to ask if we can get him. They haven't even started grooming him. He's been locked in a box alone for 5 hours. We go immediately to get him. They said they were busy today and tried to get us to rebook for another day. He's got knots in his hair and they say they washed him, but it seems like they just ran a brush over him and fluffed him up with a dryer. If they can't fit our dog in a reasonable time, don't book us, or cancel, or call and tell us even that day. We would have come to get him and have been disappointed, but not angry. Leaving a young puppy locked up with his needs unattended (no food or potty time) puts him back emotionally in training, and I will be working for a while to help him trust this whole grooming process and us again. Zero stars, DO NOT take your pet to this business."

"I had such high hopes with this facility and was so disappointed. The communication in the beginning was wonderful, they were flexible and it was easy to add an extra day when we decided to leave a day early to visit family out of state. Two days before we were to drop our dog off at 6:30am, they called me to go over a few things and let me ask questions which I thought was great! I was told that I could arrive 10 to 15 minutes early if I needed to ask any further questions. On this call, I did outright say that we will be 10 hours away and needed to know the policy if we couldn’t make it back by 7pm to get her in time. I was told to just call them, they’d charge an extra day and it would be no big deal. On the day we drop her off, we get to Pet Paradise at 6:10am which I understand was a little earlier than planned since they said to arrive 10-15 minutes early and her reservation drop off was at 6:30am. We knocked on the door and the two girls inside completely ignored us. We decided to just walk our dog around for ten minutes to kill time before our 10 hour drive when one of the girls came outside, went to her car, and pretended we weren’t there before going back inside and locking the door. I knocked again and was ignored again. We stood outside with our dog and six year old daughter for ten more minutes before a very rude woman finally opened the door and let us in. She had known we were out there the entire time. I explained that I was told to arrive early to ask questions and she kind of waved me off. Because of the promotion they were doing for first timers, I verified that the grooming and Furever Connect was on the schedule for my dog for free. She said it was and that I’d be receiving a picture of my dog every day which I appreciated since this was my first time boarding her and she’s just 11 months old. I’ve had her since she was a baby and thought they’d take very good care of her. We go on our trip and I wasn’t receiving any pictures as I was told. I called multiple times every day to only get the voicemail, none of them were returned, and on the third day, I finally got someone to answer and she said I was misinformed and I was only going to get pictures on one day. I had checked the website and the board in the lobby and it said Furever Connect was a “DAILY communication package”. I was too irritated to get into it with the woman since it was too late at that point. I needed to contact them again because we weren’t going to make it back on time to get our dog the day we planned. I had to call multiple times a day for two more days before I finally reached someone to let them know because I didn’t want to be a customer who just doesn’t come get their dog and not tell them. They extended her stay by one more day and we finally get home to pick her up. My dog, being 11 months old, is very bubbly, energetic, and doesn’t have a bad bone in her body. When she got home, all she wanted to do was sleep and was incredibly scraped up. Her two front paws had bloody scrapes and so did the backs of her legs. I expected some of that since she’d be playing with a lot of other dogs but one of them looked like another dog took a chunk out of her skin. She was also NOT groomed. She came home very dirty and her nails weren’t cut. Again, I get that it was for free and I didn’t pay for the service, but with the lack of communication and not receiving what I told I would and the condition my dog was in when she got home? I’d never board her here again. Edited to add: our dog now has kennel cough and so does our older dog who has to be taken to the vet today, despite all dogs being required to have the vaccination for bordatella."