Walgreens 5104 Bobby Hicks Highway, Johnson City, TN 37615

"Horrible pharmacy. The pharmacists/techs are rude and unprofessional. Multiple months I have been notified that my meds are ready, only to find they are out of stock/delayed when I get there. Even when it comes to serious medications like heart medicine, they refuse to fill it on time or care. Called today asking about heart medicine that wasn’t filled, even though it was on auto-refill, and the lady angrily said ver Batam “well it’s their fault (my specialist’s fault) and not ours” seriously? How unprofessional and uncaring can you be?"

"5 stars because every visit to this Walgreens has been wonderful. Ashley and Nick in pharmacy are amazing. Pharmacists also. Extremely nice and helpful staff, front and pharmacy included. The pharmacy is clearly overwhelmed with work and they still do everything they can to help. It’s clear that some of these reviews for the pharmacy are bogus, and left by people who are mad over things that are absolutely out of Walgreens employees control. It’s important to understand that doctor's offices, insurances, and manufacturers of medications have a huge role in your prescription pickup. 10 fold over the pharmacy tech who filled it. Medication is on back order now more than ever, and doctors offices don’t reply to pharmacy inquiries. Be patient, and understanding, and don’t get mad at the people trying to help you just because you’re upset. Also, the one star reviews stating they got a text that an RX is ready, drove there , and it wasn’t.. the text most likely said “RX available for refill, please reply”. people don't read thoroughly anymore. I use the text service and Walgreens app, and if you actually pay attention and read things all the way, it works great."

"I had an online delivery order that I bought 35.00 worth of items to get it free. They left out an important item that I needed and I know they had many brands of substitutions. I called and spoke to shift lead John. He was rude and never apologized."

"Pharmacy is not answering the phone. There are only two people in the pharmacy. It is pretty irresponsible that a company that has taken the responsibility of providing a communities' medications can't be depended on. We have enough difficulty with the supply of it. We don't need additional challenges with it getting distributed."

"I have had multiple encounters where the pharmacy has been unprofessional and unable to get my prescription filled though I was notified three different times that it was available. I drive 30 minutes each time to get it filled. They tell me that the doctor hasn’t approved it, but after each visit to Walgreens I called my doctor and it had been approved for a refill. Then this fourth trip, I’m given the wrong prescription after specifically giving my prescription number, name, and mg dosage. Absolutely ridiculous. Then when going to pick it up the next day the pharmacy manager Molly was rude over the phone and in the drive thru. She made me give her a reason for no longer taking the medication. Is that a HIPPA violation, or just completely out of line? When arriving the fourth time I was greeted by Madison and she refused for close to five minutes to give me the managers name. I’m in shock and awe. I will never use this location again. To top it all the manager of the pharmacist, Molly stapled my debit card where it’s no longer useable. I had to go back to the store to see if it would work. She apologized for accidentally stapling my card with a smile on her face and said that there was nothing she could do. Then they contacted my doctor to say that they no longer have a prescription that’s actually already filled. Please avoid this place and I hope this store gets it together. People shouldn’t be treated that way and their health is important to them even if it’s not important to you."