Brighton 11750 Fair Oaks Mall, Fairfax, VA 22033

"Great selection, and neat, bright and cheery store. Customer service was top notch. Celia helped my husband exchange a belt he got for Christmas to a different size, and she was so sweet with our daughter, helping her find a pair of earrings and wrapping them up beautifully."

"I bought some expensive sunglasses from this location that broke in a month. I was careful with them but the screw in the frame fell out. I asked my mother to take them back and see if Brighton could do anything. My mom encountered Linda (who seems to be the store manager) who was the rudest, most unprofessional person she or I have encountered. She told my mom to tell me to be more careful with my belongings. She said there was nothing they could do because I broke the frame. When my mom finally showed her the frame she finally said if the screw came out she could send it to be repaired. I just do not understand in the era of Amazon and a plethora of places to buy things why Brighton wouldn't choose to focus on customer service. They do have other reps who are very friendly and it's actually the reason I bought the glasses in the first place. From a woman named Claudia. My mom and I would go into this store often and have bought things there over the years but this is definitely going to be the last time we do and we'll be spreading negative feelings about this store instead of positive. It's just unfortunate."

"I don’t know how I’m the world I missed this store before (perhaps because I’m a homebody). Total bling Heaven. Linda and Linda helped us find all the treasures that made our hearts happy, and they were super fun to boot. Definitely coming back to the Fair Oaks Mall store soon."

"It’s funny that I was about to write a review about the poor customer service but it looks like someone beat me to it 7months ago. The employees at this location are rude, and treated me like I couldn’t afford anything and directed me to the clearance section. At checkout I had to interrupt their gossiping so I can pay, just outrageous. Next time I’ll shop online and share my experience about this location to 20 other friends and family. In addition, I will contact Brighton about improving the quality of their service to benefit their business. Such a shame because I love their products!"

"The customer service at this location is the worst I’ve ever experienced. I’ve been a customer of Brighton for many many years and have never been treated with such disrespect and been soo uncomfortable in a store. When I walked in to return an item I was asked to wait for Linda to return from I assume break. The moment Linda approached me she was rude and condescending. Instead of respectfully explaining the store return policy she rudely told me that I couldn’t return my items because I didn’t have the original paper backing the jewelry came in or the boxes. First of all who keeps that stuff and how much would it cost a corporation to print out a new tag or put the jewelry on a new piece of paper. Her demeanor and respect for another person especially a customer throughout the entire process was appalling. Everyone in the store was looking and I was made to feel like I had done something wrong. She acknowledged that the items had not been worn and contradicted herself several times by first saying she would make an exception and then decided not to. She then told me to call customer care at Brighton and if they told her to do it she would. When I called the customer care representative said she could not tell the store what to do and would call Linda. When Linda got off the phone with customer care I asked her what the outcome was. She rudely said they will call me back. Linda needs some serious customer service training. If she’s the supervisor there I can’t imagine how she treats the employees! I will not be returning to this store and am very disappointed that Brighton employees such disrespectful individuals."