PetSmart,

1236 Greenbrier Parkway, Chesapeake, VA 23320

"Went in for a couple things. A light up collar for our puppy and some toys for our bigger dog who's Birthday we were celebrating. I was kind of bummer that there were only 2 options for the light up collars, and both were too large and heavy for a puppy. I tried to find a Collar with reflective stripes or material but again they had none for a puppy. I did get some toys and items for the big dogs, so not all was in vein. Overall a good ecmxperience, however I wish they had a better selection."

"First two pictures are him before grooming and the next ones are after Ok so this is kind of a hard review for me. Yesterday I called fairly last minute to try to get my golden retriever in for a grooming full service. They were very accommodating when it came to getting him in very quickly. They actually scheduled him for later that evening. I have a normal groomer that I go to however they are almost impossible to get into unless you book a month advance. I clearly did not plan. . Fast forward I go in and the people are genuinely so nice. You can see that they have big hearts for the animals. I’d like some places to see if she barely tolerate them. I let the woman know that my dog is very anxious of his surroundings of things that are bigger than him or allowed such as the dryer. She was super understanding and very patient. Very very caring people. When she took him back. He was afraid of his bath, so apparently she actually sat in the bath with him, letting him put his head in for lap, which when I heard that I almost cried. It is rare that you find people treat your baby like he is their own. So I would like to say, I am so so so grateful for the customer service and kindness that we were shown at the groomer. However, unfortunately, no matter how good customer service is the product Has to be good . Sadly this was not the case. When I originally asked what I wanted, I told him I didn’t really know what the only things I cared about were keeping my golden retrievers chest hair long and that I really liked his front leg hair. She assured me that she understood and said she would do what she normally does with the golden retrievers. hearing that reassured me that other golden retriever parents clearly liked her judgment. I am genuinely heartbroken by how my poor dog looks after. His chest hair is gone and his hair was cut so short that he almost looks like a puppy again it looks like chunks of hair removed into choppy layers , I am attaching photos here to kind of give context. I’m not sure what happened. Oh, and all the haircut was awful. However the people are genuinely incredible. I wish I could’ve given a higher review but it was a very expensive service. I paid $127 along with an added $40 tip. I also was charged for nail grinding when his nails were cut. My normal groomer charges me about $80 and he always leaves looking stunning."

"This Petsmart location is probably one of the most organized pet stores in the local area. I love the fact that they have pets up for adoption."

"Clean and easy to find items even though they are not laid out exactly like the one I’m accustomed to. I used my coupons and I had some points saved up to use. Got my doggo some Halloween treats because she deserves to have a little fun with snacks too."