CVS

"Terrible pharmacy service. Barely know how to speak to me. I travel for a living and my two prescriptions should have transferred easily. Instead it has taken three days to process them and now I’m here on my last day in town and there is no pharmacist. It’s been 40 minutes at the time of this review and the pharmacist has not shown up. Looks like I will have to transfer them all over again in my next city. Lost over $20 in Lyft fares getting here, too! Don’t move your prescriptions here! You’ve been warned!"

"I used to always come to CVS to pick up my prescriptions. I always had a great experience but these pas two trips have been terrible. The first time I came in around the holidays and went to the drive thru as normal only time find out that it was closed. The drive thru didn’t have a sign, a cone, or anything up to alert me so I drove up and waited at the window for nothing. It’s an inconvenience to drive up and have to reverse out of a drive thru that’s closed in but I’m guessing they haven’t even considered that at all. Today I had to pick up another prescription and I had to come back and in my head they were busy back then because it was the holidays but I was wrong. It looks like this is the way it is with them now. I pulled up and waited at the drive thru for ten minutes after hearing a recording tell me someone was coming shortly. I rang the bell twice and they said someone was coming so I called and was told the drive thru was closed. I then had to reverse out a drive thru that’s closed in and come inside to a long line. This is beyond ridiculous and upsetting. I understand they’re short staff but there’s no consideration shown. They don’t apologize or acknowledge their unprofessionalism with their pharmacy. It’s becoming frustrating having to deal with needing medicine for whatever issue I have and then having to wait in a long line. Sadly, I don’t have much of a choice because I need my medication. SMH something needs to change because this is frustrating and a headache. These are the two separate occasions that i mentioned. Also, it’s now taking over two days for my medication to process as well."

"Worst and unpleasant staff. CVS should replace them or add people who are much better and efficient. We understand that you have to wait sometimes. But they would make you wait longer and when you try to call nobody would even answer your call. The management doesn't seem to care. Especially the lady who checks the medicine. She's just there sitting and doesn't care if customers wait. Just get out or close it if they don't wanna work. No compassion. The worst of the worst they don't even care."

"Pharmacy needs to hire more staff. Texts and notifications of prescriptions being ready only to be told that they aren't and that the system must have just "sent the message automatically." There's always an incredibly long line to pick up prescriptions and the pharmacy's hours have dwindled to become incredibly prohibitive to people who work. CVS needs to hire more pharmacy techs and/or pharmacists."

"I don’t know what is going on at this CVS but something needs to change, and fast. I can’t get through on the phone when I call, they’ve closed the drive thru, reduced hours, and when you go inside, the line is so long and slow that I feel like I have to take the day off of work just to be able to wait. This is ridiculous. I’ve been coming to this CVS for several years and been VERY satisfied with the service but it has taken a very sharp turn for the worst over the past 6 months. Management needs to address this ASAP."