PetSmart

"The groomers are very nice and do a great job"

"The absolute worse! Never again will my dog go there. I paid for my dog to get a cleaning with nail trim. However my dogs toes were butchered and were bleeding and his fur looks just the same as it did upon arrival. I will never ever ever go there again. If I could give thit smart 0 stars ✨ would!"

"I am done with the grooming department of PetSmart. They have canceled my dogs appoint the day of grooming 3 times in the last 6 months. The first 2 times I was understanding. This is now a pattern. I can't trust them to provide services on time anymore. I am taking all my business elsewhere."

"Visited this store yesterday to *exchange* two Arcadia Trail harnesses that we didn’t have a receipt for. The exact same ones are still on the rack in the store, they were purchased very recently, I just didn’t have the receipt. Our dogs had only worn them a few weeks and the binding was coming unraveled on our Golden Retriever’s. Our Pit Bull is a regular Houdini and I wasn’t going to wait for hers to fall apart. The cashier who assisted us was lovely, helpful and professional. She needed manager approval to process my request for store credit, due to the price point ($34.99/each). I wasn’t asking for a refund, I just wanted to exchange for strong, trustworthy harnesses to keep our fur babies safe. The manager was rude, lied about the return policy, then wanted to argue with me. When I corrected her and showed her the Petsmart website, she rolled her eyes, threw her hands up, told the cashier “JUST DO IT” and stormed off. I knew the policy. I checked before we went to the store, to be sure I wasn’t wasting time or gas. It’s on the back of the receipt that I didn’t have. Any manager who doesn’t know, or isn’t truthful about their own corporate policies has no business in management. In this particular instance, I didn’t have the receipt. I didn’t expect them to fall apart. My mistake. That said, I have easily spent $5K a year at Petsmart for the last three years. The harnesses are from this season and had been worn less than 60 days. Arcadia Trail is a Petsmart company and the products are extremely poor quality, despite the hiked up prices. I have never had an issue at the Valley View location, we just happened to be on this end of town visiting my mother in law, so I was trying to be efficient. I will never again frequent this store, purchase an Arcadia Trail product or throw away a Petsmart receipt. I do not appreciate being made to feel like a thief for exchanging a garbage product made by the same company after having been a loyal customer. Do yourself a favor, bypass this store and drive the extra few miles to Valley View. The violet haired manager has a violent temper. I got the impression she treats her employees with the same level of respect she treated me with. Perhaps Petsmart should clean house and promote the cashier to manager. The cashier was intelligent, compassionate and kind. She had an excellent handle on customer service and human decency. Can’t say the same for the raging manager."

"Purchased a beta fish and an 3 1/2 gallon aquarium top fin brand. The aquarium was clearanced so we thought it was a good deal. 2 weeks after using the aquarium the filter stops working properly. We unfortunately threw away the receipt not thinking we'd need to keep it. So now we're stuck with the aquarium and pump that doesn't work! We thought something wasn't right when we were assembling the pump to begin with because the instructions were very poorly written! Picture to show how cloudy in a short period and I've cleaned the tank once in the 2 week period. We use well water."