Kroger 4404 Brambleton Avenue, Roanoke, VA 24018

"This is by far the worst Kroger I have ever been to. I am 38 weeks pregnant with a toddler so doing in store grocery shopping is extremely difficult. I did a clicklist pickup and they gave me two wrong items, charged me for something I didn’t order, and forgot five items. When I called they never even apologized and told me I could come back and pick up what they forgot but that I would need to come inside and bring proof of purchase for the items. I assumed they would have it ready when I got there. When I went up to the customer service and told them why I was there, they again did not apologize and told me to go find the stuff myself.. after I had already done a pickup that they screwed up. I am new to the area and never been in there before so after going up and down the aisles a million times I finally find the stuff I had ordered and returned to the customer service desk for the employee to tell me she needed to see proof purchase for five things after I just spent over $250 for my order that they got wrong. So I had to stand there and scroll through 75 items on a receipt to show her each individual thing. Like I’m as pregnant as I am with a toddler and in the pouring rain I just really wanted to come inside to steal five stupid things? Out of all the people I dealt with not one of them said a single sorry. In my opinion, they should have offered money back on the items or at the very least, had my stuff prepared when I arrived instead of making me go shopping after I already selected and paid for the stuff they forgot. I will never return to this store. Coming from the amazing customer service and great experiences I’ve had at the Bonsack Kroger, this was incredibly disappointing and frustrating. Also although I haven’t been to the the Cave Spring Corners Kroger (right down the road) a ton of times, the times I have been there have been great. Pickup never forgets a thing and their customer service for in store and pickup is excellent. They are a million times better than this one. Definitely recommend going there if you’re in the area. The whole experience at this Kroger was terrible."

"Came for Mr. Pibb which is not sold where we live, so we buy when we travel down this way. Also found Colby Longhorn cheese which my wife loves, but the deli just sanitized the slicers. A very nice man with silver hair named Mike got the cheese and sliced it in the meat department for us. Thank you. Greatly appreciated."

"Brambleton & Colonial location. Did Kroger pick up for weekly groceries. Waited a little under 15 minutes for associate to arrive with my order, a little longer than typical. There were no substitutions, as all my order was in stock. Friendly associate loaded my trunk, but could not tell me my order total, stating I would get an email. Upon unpacking groceries, I noted that the ground turkey and sour cream use by dates were rather short, coming up within a few days. 9/22/22 The store was clean and shelves were organized. Found $1 discount produce & flowers discounted to 75 cents! (See photo) There were many pick up employees shopping in the store and all were attentive to their large carts possibly blocking aisles, and allowed customers to pass. A good short shopping experience. Updated to 5 stars today! 9/26/22 Shopped on a Monday and was surprised to see bare shelves in several areas, especially produce. (See photos) All else was good, with ample and helpful staff, lots of open registers, and clean store. 11/2/22 What's going on Kroger? The store was very difficult to get around in, even with a small cart. Stocking everywhere, carts, customers, pick up shoppers, flats, empty or filled with goods, blocked aisles and shelves. Many boxes, empty and full, ladders, and flats, both full and empty, filled many areas. It was somewhat claustrophobic and a little stressful! Note the pics I posted with shelves, and aisles blocked. Prices are way up, discounts are few, and coupon discounts are poor in value. Employees were working hard, but remained friendly and helpful. (Reduced to 2 stars this week) 11/12/22 Did pick up this week. Several items were either subbed or not available. Digital coupons and fuel points had to be brought to the attention of the employee. Frustrating that you have to really have to keep such a close eye on how items and coupons are totaled. All items were fresh, and the very busy pick up order area was handled fast and efficiently by two staff. ‼️11/20/22 Still continuing to have a harder time getting around this store, due to bottlenecks caused by a multitude of pallets, carts of goods and cardboard and more all over the store. I had to turn around several times and go another route. There is difficulty in some areas to actually get to the goods, as shelves are blocked. This is a consistent irritation and frustration. Lowered rating to 1 star. 12/10/22 Kroger redeemed some quality today with less clutter in the aisles and more stocked shelves which made shopping easier. The store was very busy, with lines at all the check outs. My cashier was fast and efficient, although the bagger talked to the cashier inscenntly about non-work events, but this did not distract the cashier. The outdoor cut greenery and trees were festive! (See photos) Raised rating to 3 stars. 12/12/22 Added GREENERY photos. 12/18/22 Noted that the store has cleared up areas that were congested cardboard, pallets etc.. See photo. Raised rating to 5 stars. Great job, Kroger! 1/5/23 Shopped for rotisserie chicken, and none was available. Deli staff were evasive when I inquired. Went to customer service to ask for my free chicken, as the sign stating policy is still up. No one could tell associate if they still honored. I pointed out the signage and she read aloud. She talked with a deli associate (who reported they were leaving for ? and would not be cooking any soon) and she obtained free chicken coupon for me. I also asked had another inquiry, and she responded she didn't know. I guess only one issue per customer today! Also inquired with 2 other associates, and no one could help. Frustrating. Customer service, Kroger? Reduced by 2 stars. Update: Several months later, all Krogers updated the rotisserie chick signs that make no mention of a free chicken. 3/2/23 - 12/14/23 Added some seasonal pics"

"I did store pick up today October 29 because I am sick and trying not to leave the house. I just got my groceries at Kroger on Brambleton and discovered that they gave me a bag of black potatoes that expired 3 weeks ago according to the sell by date ( which is accurate because each potato has black spots all over then), and black and green rotted mandarin oranges that were oozing all over the rest of the items in the bag. When I called to request a refund, I was told Kroger cannot refund the money to me even with my sending pictures to them until I come into the store and show the photos then - which I shouldn’t do because I’m sick. So I’m sharing it them pictures here as a warning about what you get when you order pick up."

"This Kroger always has the best meat and grocery selection in the area. If I can’t find something closer to where we live, I always come here and it is not much further away. ALSO, we love Poppi drinks, and this is the first place I have ever seen the whole selection! We were so excited. Usually I have to go to a few different stores to get everyone’s favorite flavors, but now I will just come here!"