BJ's Wholesale Club

"BJs is fine, but avoid the tire center. Tire techs told me the tires I bought weren't very good and due to a dent in my door, that my tire might come flying off and they shouldn't have put it on a lift. Took to my mechanic and they put it on a lift and drove it and car is fine. Management apologized and gave me a $60 refund on over $200 purchase. Will never use tire center again"

"A little confusing. Couldn’t get my propane tank filled because it was empty. First time I ever heard that! 11:00am 11/12/2023. Said BJ’s system can’t purge. Every where else I have been evidently can."

"I had an order for 40 of the same items. Unfortunately there's only 10 in stock so I ended up going through three different people to find out if they had any in the back maybe or in stock somewhere else. One employee, who obviously didn't want to help, seemed to not be able to work the computer well enough to look it up. The other two didn't seem to care enough, to look it up. So then I was told for the fourth time, from an employee, the wrong location for the item that I came for in the first place. Then without looking up anything or checking, he just said, if you don't see it we don't have it. All three employees at the self checkout or member counter, just made it obvious that they didn't want to be there. Didn't want to help anyway."

"The tire shop wouldn’t put our Paid for tires on the 2017 Malibu because the technician tried to start the car one time and it didn’t start. Jacob, one of the store managers was No help and said it was a safety issue and he couldn’t ask his technician to put the tires on. I got on the phone and talked to their call center for two hours. Which they tried to help but to No avail. Don’t waste your time with this tire shop. We went to Firestone at Tanglewood they matched BJs price, provided a road hazard warranty, added lifetime alignment in at a reduced price after hearing of our troubles with Bjs. I’ve always shopped at Bjs and have been a loyal customer and I deserved much better service than they gave me. I’m writing again for this is the next day. So after we actually went to Firestone for service, the Manager there told us she would personally push the car in the stall and back out if she needed to for a 1000$ sell! She thought, as we did, that Bjs was ridiculous and pathetic! Needless to say, the car came in and out of the garage as I told BJ’s it would. We have owned the car for 4 years drive it daily?? What is their problem?"

"Want to thank Jamie who was a super nice young gentleman today that helped me with a purchase of 2 lawn chairs. He came and put them in the roll cart. He took them to my vehicle and placed them in there very carefully. He was personable and nice and was very helpful with something that was too heavy for me to do"