Better Business Bureau serving Central Virginia 100 Eastshore Drive, Glen Allen, VA 23059

"Fake complaint was filed and BBB did nothing to disprove or remove complaint until Company did a conference call with them and involved parties and person filling admitted to false claims ! No way to respond to BBB posted emails - what a joke of an outfit ! Atleast make responding available as we are here to correct any issues if we have been incorrect in our work ."

"We bought a lemon washer and had the same problem since 2020 with a Speed Queen washer from Appliances on Lakeside. Warranty is for 5 years but complaint was rejected right off the bat and closed. It's no wonder they have an A+ rating with one positive review. In all my years nothing has been accomplished by a complaint to this BBB. I realize they cannot make anyone do anything but should at least present the situation for others to use as a guide. UPDATE 7/26/2023 They are an authorized Speed Queen repair facility Broughton Appliance Repair owned by Appliances on Lakeside do their repairs. The tech they sent did not fix the problem and we had to call back after a week asking what was up. We were then talked to rudely by her service manager and decided to attempt partial compensation for a lemon washer which was flatly denied. This is not a case that deserves an A+ rating in our opinion. There should at least be an explanation on the BBB of the situation rather than censoring the whole process by not listing our complaint or our review. Something here makes no sense. Update 11/7/2023 Now we have a second problem Permanent press cycle hangs up and machine stops"

"I've seen a lot of value in my accreditation with the Central VA BBB. Barry Moore runs a class act operation. My opinion...Today more than ever the BBB plays a important role in the consumer buying process by bridging the gap between doubt and trust when choosing a service provider."

"Suzana reached out to me today regarding my inquiry for a free listing on BBB. Her prompt and attentive service from her not only met my expectations but also inspired me to upgrade to a BBB accredited listing."

"I filed a complaint against West Broad Kia on 10/18/22 and Richmond BBB so far has not helped me regarding this dealership. They closed my complaint telling me that basically the issue was handled when West Broad Kia so far has done nothing to help me with my car issues that they caused. I asked for a Richmond BBB Manager and never got one. Now come to find out they never replaced my windshield wipers and I emailed the manager Mr Fisher and haven't gotten a response. Richmond BBB doesn't care about consumers they are on the business side of things. I'm sure West Broad Kia paid them to be on their side. Do better Richmond BBB."