CarMax,

12966 Jefferson Avenue, Newport News, VA 23608

"I purchased a 2020 Ford F-150 and couldn’t be happier with the overall process. I made my selection online, received the “out the door”price quote, went to the location for a test drive, and completed the transaction. The price was exactly what was quoted and it included tax and fees. No haggle, no hassle."

"Went into the store after reading the negative reviews to give them the benefit of the doubt. Expressed my desire to buy a car and was shown the lot, after finding a couple cars I really liked I got in and was met with disgusting and smelly interiors. In several of the cars a cigarette smell was pervasive along with dirt filled floors and seats, in one car the entire center bottom half of the center console was covered in what looked like month old spilled soda residue. Would not recommend as if these are how they treat the exterior I shudder to think what’s under the hood."

"Awesome buying experience ever! Done mostly online . Walked in and left with the vehicle that I ordered 30 minutes later. Very nice staff there . I highly recommend buying from Carmax and letting them handle the financing ."

"The offer wasn’t exactly what I felt was fair, but they do need to run a business. Overall the selling process was simple and the representative was helpful and pleasant. I watched the fellow who assessed the vehicle before completing the sale. He just made sure all the controls worked and looked over the condition of the vehicle. It was never driven to determine its mechanical condition. We sold them a good car that had been well maintained, but I’d be wary of buying one at CarMax without getting an independent garage to check it out."

"I went in and the dealer was outstanding. Unfortunately the car warning lights cut on three days later. Then it took a week to get the car into the shop but the stood behind the warranty and took care of the car with no problem. Since they stood by the product and warranty I gave them 5 stars."