Family Flooring

"An amazing and professional flooring company! They replaced my carpets with LVP and got it done when they say they would with no issue! Would recommend."

"This is a family runned business that really cares about the service they provide. It was such a joy to hear my parents rave about the kindness and professionalism of the crew since they have been hesitating doing the floors for years. I went with mom to help pick out the floors and the woman at the shop was kind and helpful. I was not in town when they installed the floors, but mom said they called to say they were on the way, helped them get furniture moved, vacuumed dust created in the process, and were a true delight to have in their home. We highly recommend!!!"

"We were having our bathroom redone and the company that we had doing the remodeling uses Family flooring. We decided to go with them and pick out our tile and get it scheduled for install. Come to find out, my wife gets a voicemail stating that they didn’t have our information, which they came to our house and measured everything while construction was happening. The voicemail then stated that they cancelled our order. No one there knows exactly what they are doing. There is absolutely NO communication at all. All we want is for our bathroom to be finished and we can’t finish it with no flooring. We have decided to part ways with them and do it ourselves. I highly DON’T recommend them. Choose someone else."

"Family Flooring installed carpets on our stairs and the second level of our home. The gentleman we spoke to in the store was very helpful and suggested a product that would work best foe us (we had two large dogs and a cat). He offered a better product than what we'd found in bigger box stores for a lower cost, so we were sold. The guys that installed the carpet were friendly and professional. We had to put the cat in the bathroom during the install as she was not friendly and it would've been difficult to keep her out of their way. One of the guys installing the carpet felt bad for her and managed to slip into the bathroom to give her some cuddles and attention. It was adorable and I was a bit amazed because the cat hated EVERYONE but she was snuggled in his lap, fast asleep. Fast forward a few years and a visiting relative spilled red paint all over our carpet. It was in a very odd pattern and was spread throughout an entire room, the hallway, and the entrance to a second room. We called Family Flooring and they were able to match up the carpet and padding based upon our customer history, and they were able to cut out the stained carpet and install the new carpet in a way that is completely undetectable. You cannot see any of the seams and there are at least three. They did an amazing job and were just as professional and friendly as they were the first install. We've not had any problems with buckling and weve had a cat, two kids, and three large dogs running around on the carpet. We've been very pleased with the investment."

"If I could give this company zero stars, I would. I typically, never give bad reviews and usually just chalk up poor quality of service as a loss. However, whenever I perceive that the exchange between myself and a merchant is intentional deception, that is when a company has crossed the line with me. As an officer in the United States Air Force, there are core values like Integrity First, Service Before Self and Excellence in All You Do that I would expect any servicing company to adhere to. But that was not the case with Family Flooring. My husband and I contracted with this company to install new carpeting throughout my home (which was totally empty at the time) in March 2018. It has been an on-going battle since then to try and get the company on the line or come out and rectify the problem with the install. In less than 10 months time of the installation, the carpet (in every area) began to buckle. It is as if, the installer did no stretching at all as the carpet was being installed. There are only 2 adults in our 5 bedroom home. Many of the rooms go un-entered and I have been deployed the majority of the time over the last two years. So, wear was not the issue. We went with this company because it was a smaller "Family" business as the name suggests. However, we did NOT get the personal customer service that we were expecting. We spent hundreds of dollars on brand new carpeting, only to have to have it all pulled up. The final straw was today (May 4, 2020) when my husband called (this was about the 10th time to date a call has been placed to this company) and was told that the owner would be calling him back today. Did that happen? You guessed it! No! Yet again, absolutely no response or actions that look remotely like this company is trying to solve the problem. My recommendation is to steer clear of this carpet company and save yourself the aggravation."