The Elliott Company 55 Industrial Boulevard, Pikeville, KY 41501

"I called and for ac service on July 30, 2022. A gentleman came out that day and inspected the unit and determined the compressor was out. I was told that his boss would call me the next day with an estimate for a new compressor and a new unit, as the one we have was older. I was charged $135.00 for this call. Well then, the flooding started in the area, so I did not get a call the next day and I did not expect one. I waited 2-3 weeks and called them back to get my quote. I was told that the person I needed to speak with was out of the office, so I left my name, my number, the order number from my receipt, and why I was calling. I received no call back. I called again the following week with the same results. This went on for several more weeks with multiple calls. I was told maybe to call earlier in the morning before the person left. This did not work either. I gave up on them and had someone else replace my unit. I have still never received a call back as of 10/26/2022 and feel I just wasted $135.00 to be told my compressor was out."

"Called Elliott HVAC service at 1:15 pm tech was at our house by 3:15 pm then replaced motor, pump, etc heat was back on before 5:00 pm. Reasonable pricing with A+ service could not of been more impressed. Very much appreciated"

"This used to be a great company to deal with. They used to be very helpful. Now they just try to rip you off any way they can. Like the fact that we have had several different technicians come to check our unit and it has always been the same price. Then today we had someone come out to check it and they wanted to charge us double because they said it took way longer to get to our house than any of the other technicians before. The last couple of times they have come and said nothing was wrong (even though something was obviously wrong or we wouldn't have called them) and then charged us for it. Mind you our unit is still under warranty, which is the reason we have even still been dealing with them."

"Needed a capacitor for my HVAC unit, called at 4pm when I get off of work every day, told them I would be there to pick it up soon. Said they would be there waiting. Called again at 4:50 when I got close to the shop, (I live a good distance away from pikeville, but its the closest town), and told them I was almost there. I arrived at 5:02pm, they close at 5:00pm, and the girl at the counter told me the guys who handle all of the parts leave at 5, after me speaking to them and telling them I was right there, they couldn't wait for 2 minutes? They aren't in on weekends, and if they can't wait for 2 minutes, and cost me a one hour drive there and back, I believe I'll take my business to Delta Supply or elsewhere. No respect for their customers, screw this place!"

"Update: Yesterday Philip said the part that I need to fix my heat pump is "not in stock they have ordered it and they may have it in a few days, call back later" Got a call 10:00am this morning from Philip. He was very nice this time and said that they have the part there at the counter for me to pick up. Which I did because fixing my heat pump is more important than fighting with them and it does seem to have fixed it. They still didn't do the right thing but at least they did the minimum required by law which is to replace the part under warranty. I will make sure everyone I know or meet knows how much they care for their customers. Elliott Heating and cooling refuses to fix my two year old Heat Pump after I have paid them. My name is Jason Coleman and I bought a $5000 Trane Heat Pump 1 winter and 2 summers ago. When I turned my heat on this year it would cut on and off randomly. I replaced the thermostat and wire with equipment rated to work with my heat pump but it still did not work. I called Elliotts and they said they would send someone out. I was home for lunch when the first guy came out and saw what he said was a bad board withing seconds but then I had to leave for work. He replaced that board and told my wife the thermostat was wrong and charged us $120 (that's 1.5 hours) to not fix anything. I called back and they sent a second guy, he also said the thermostat was the problem and a bad solder joint on another board but that we would have to pay again if they replaced it under warranty. I have replaced the thermostat and fixed the bad solder joint and it still doesn't work. Phillip at Elliotts is telling me I still have to pay them $80 and hour to come back out even though they still haven't actually fixed anything. He even had the nerve to ask me "If you took your car to the garage you would expect to pay them for their time right?" I would not expect to pay for it if they did not fix my car. This last call (forth time) I tried to speak with someone else only to have Philip inform me that the "buck stops with him" and have him hang up on me. I actually thought dealing locally would be better, this has been a $5,000 lesson. I will not deal with Elliotts again."