Thos. Somerville Co.

"I needed three different parts in total to install the two new bathroom faucets and one new shower faucet set I had purchased. Even though I brought in the parts I needed, since the new faucets were not an American name brand, and since I didn't have the brand of the old faucets, there wouldn't be any way for them to help me find the parts. I was told that the hose I needed was 'very rare' and that he hadn't seen the style before. For the face plate I needed, I even said I would settle for something that was similar, not exact, but I was told they couldn't help. So I left without purchasing anything- didn't even have the option to. So I went to Lowes and found what I needed. I Installed all three faucets using the parts I had purchased from lowes, and they work great! The only reason I give two instead of one star is because he suggested purchasing a longer hose instead of a shorter one, which I was able to find at Lowes and worked well."

"After spending hours at the big box stores trying to find the parts I needed to repair the drain on my laundry sink, and then visiting two other plumbing supply specialty stores, I was about to give up and call a plumber. But then I visited the Thomas Sommerville store in Chantilly. The staff members were very friendly and helpful, and I got the expert advise and parts I needed to complete my project. Highly recommended."

"I visit this place so often that the employees here treat me as if I am family! I enjoyed purchasing items here because the prices are always decent and usually what I want is always in stock. I would definitely recommend this place of business to others! Very very friendly staff great people to deal with"

"This is another old school Supply house that is stuck in it's ways. Service is either excellent or terrible depending on their mood. Customer loyalty means squat. Point of sale systems that are new but function like they did in the 80's. If this place is still around in 10 years it's due to new management. They could learn a thing or two from Ferguson."

"After waiting several minutes for someone to assist me at the parts counter I found the associate to be rude and condescending. He was no help except to suggest that I would in no way find the parts I needed and to simply replace it. Replacing would have been very costly. Ultimately I called the manufacturer directly and they immediately sent a repair kit for me...at no cost!"