RXO

"Just received excellent service on my Tonal delivery/installation! Gentlemen were friendly, courtesy and knowledgeable."

"The delivery was seamless and the drivers were just lovely. Friendly, courteous, and very kind to my dogs. Service is everything! This was great service!"

"Mismanaged from the top down. Unreliable. Multiple deliveries cancelled 24 hours before delivery with next available delivery window weeks away only to repeat again and again. Customer service can't help or improve the system. They only reschedule weeks out. RXO customer service only gives you a run around. Waiting nearly 2 months for something that was supposed to be delivered already. Really unfortunate as the appliance warranty started on the date of purchase in mid November from Samsung but the appliances are in the RXO warehouse. RXO apparently doesn't hire full-time drivers, they bid out the orders for pennies to contractors and when no one takes it your order gets bumped to the back of the queue weeks away. When their contracted drivers do deliver, they are pleasant and very good. It's just the corporate side that is very lacking."

"If you have a choice DO NOT USE THIS COMPANY if you need something delivered! I gave one star because you can't post without choosing at least 1 but should be 0. My order was placed 11/1/2023 - RXO was contacted and made aware that the delivery was at a place of business and we were open from 8-5pm. This was supposedly noted however, the first delivery that was set up for the end of November-they were a no show...the second delivery was scheduled the beginning of December- between 5pm-8pm (after being told we were only open to 5pm and the third time the delivery was scheduled between 11-2pm; we received a call stating they would not be able to deliver at that time but would be there between 5-5:15pm. They were told again we closed at 5pm however I stayed until 6pm hoping to receive the delivery and evidently they showed up at 6:45pm. I contacted them to see when I could expect my delivery and was told they were overbooked and would try to get me rescheduled. At this point I am DONE!!!! Complaint filed with Amazon as well...."

"I ordered a new refrigerator from samsung original delivery date was set for November 18th. Tracking shows it arrived at rxo on November 16th. RXO notified me that new delivery date needed set. So, I gave them exactly one more week. Now scheduled for November 24th. We'll wouldn't you know it 2 days before delivery, I got another call from RXO. We need to reschedule. Guy said what about Tuesday the 28th? I said no one will be home on that date. He asked if a neighbor could sign for the item. I asked have you even looked at what you're delivering. It's a refrigerator with installation, not a small package to leave on porch. Final date is now December 1st. Expecting another call before then to reschedule again. RXO has on invoice where there charge Samsung extra delivery fees for fuel and distance. I guess Samsung also should have paid for actual reliable service. Which is funny when xpo became rxo they tout better customer service and delivery accuracy. I had these same issues when they were xpo when delivering my mirror. Rescheduled multiple times. So much mirror had to give me a free membership for 6 months and extra accessories, because it took so long for delivery. UPDATE: Thomas from RXO immediately called me to resolve the delivery issue I was having. He was very apologetic and understanding. Excellent response, I now feel like more than just another delivery. 2nd update: once again I received a message from rxo the day before delivery saying unable to. Even after talking directly with Thomas the service representative, still inadequate delivery promise. 3rd update: RXO came thru with delivering my refrigerator on the promised date of Dec 1st. They worked miracles getting the item delivery secured thru a third party to make me happy. RXO made adjustments to their normal operating procedures to facilitate the delivery when they promised. I am very grateful and pleased they moved mountains to arrange this. Due to the multiple inconveniences, the best I can give them is 4 stars. They have a lot of work to get things straightened out, and they are trying. I can only imagine how tough it is to get reliable employees in today's age. Seems nowadays people just don't want to work. Good luck to RXO, their administrative team is very compassionate and are doing their best."