Panera Bread,

1217 North Main Street, Suffolk, VA 23434

"Drove over an hour round trip to get a requested meal for my 3 year old and sick wife to come home and find half my order missing. My main disappointment was my kids' meal for him. The experience was weird starting at the drive thru many moments of silence with no direction to follow with the delivery of food handing a bag, not mentioning anything if it's complete or not just take and go. Everyone, please check everything in my case. Don't just check your receipt. Check your bag, too. No one is going to verify anything for you these days."

"Great Panera location and everyone working here is so nice. I’ve had the pleasure of meeting Jasmin and Cody who were both working hard to keep the place nice. I also met Khalil who several times I’ve been in and he was so nice and professional plus working so hard. Love IT"

"Panera bread is very consistent across the US from California all the way to Suffolk Virginia. Inconsistency combined with great food and great service and a friendly atmosphere that is clean is always going to resolve in a positive experience. Unfortunately I forgot to take pictures until I was kind of through with my meal. However I did get any two combo with avocado club and unforgot you and the Caesar salad with the Southwest accent."

"I ordered online and received a notification 15 minutes later indicating my meal was ready. I went there; however, the meal was not ready, I waited another 10-12 minutes for the meal and was on my way. I arrived home, opened the sandwich and was disappointed on how it was just thrown together. I had the Greek salad which was pretty good, the Chicken noodle soup was way too salty. I took a photo of the soup but it didn't look like much, so I didn't upload it. The Chocolate chip cookie was alright. All-in-all this Panera is not the one. I have visited this Panera twice and they haven't hit the mark. I will continue to visit Panera, but not this particular one; even if I have to drive further out, this one is off the list."

"I've been buying my fav food here for a bit now, which is Chipotle chicken / avocado sandwich. Today at 6pm I ordered 2 sandwiches in the drive-thru and left. Found out the chicken was partial raw on both sandwiches. Went inside to get a new sandwich and the lady there was nice but the "manager", Kayvon, gave me that life less customer service treatment. Now, his approach is horrible for a manager. I told the lady about the situation, then I told Kayvon that the chicken was raw. He goes and say that the chicken was already processed and cooked before it came to them, so it's not on them.. I get that. I was all calm and collected.. This guy asked me if I wanted a refund or a new order. I told him nicely that I want my sandwich remade. He said, "well, if you getting a new sandwich the next one gonna be the same", well I get my sandwiches here all the time and it's not like that all the time. He could've just said that he'd make sure that its all fully cooked? Seriously.. PINK / SLIMY CHICKEN = RAW. Attention to details.. smh. Anyways, Laura is supposed to be the general manager. I'll call to report this to her in the morning because what I got from what Kayvon said, eating a raw chicken from Panera is a NORM. Is that right? Anyways, have a good day. 6/2/22 - Update. Ok, so yesterday, I was complaining about the manager, Kayvon, but seriously...I left the 2nd sandwich I bought for breakfast from yesterday after a retake of my order and surprise, surprise.....the chicken was RAW!!! AGAIN!!! I was dmb and tried the chicken thinking maybe it's not raw, maybe it was from the bell pepper or whatever that red veggie is...NOPE!!! DISGUSTING!!! RAW CHICKEN ON MY SANDWICH AGAIN?!!!! I've been getting my sandwiches usually in the morning and it's usually fresh/amazing. That one time I buy in the afternoon and it's raw chicken with blacked out avocado?! I cannot...."