UPS Customer Center

"Worst hub. Always left waiting for my package because a “delivery was attempted”….however the delivery was never attempted and I ended up wasting time waiting for my package at the door. This is the most inconsiderate unprofessional UPS on the east coast. Laziest workers. EDIT: This happens EVERY SINGLE TIME I have UPS as the delivery service. Go with USPS or FEDEX. This hub is lazy and you can never get anyone on the phone to figure out what’s going on or pick up a package."

"UPS driver didn’t knock on my door just put the “sorry we missed you” on my door. UPS never came back the next day and by Friday I called the facility, they can’t locate my package with them now. Pretty sure someone stole my package. I went there Friday afternoon and the lady told me they are open Saturday despite what the website says and gave me a number to call to follow up. Called all morning and nobody answered it today. By far the worst and will not be asking to use this UPS ever again."

"The UPS driver threw my package which was a computer for my daughter on my porch and when I tried to get help with the issue I'm put thru a bunch of inconveniences. They suck will never use them again. Only bright spot was the customer service lady that help me try to rectify the situation"

"Awesome experience....I had a mixup with a delivery....and Robin was an absolute pleasure...she went way beyond what i thought should happen at the customer service area....funnybpart...when I called UPS for help..."can't help you" was the answer.... So thank you Robin for everything...and P.S. ...don't retire...your a much needed asset to the UPS customer service area..."

"This is a PSA for everyone in the Springfield area that if you order any sort of smartphone device that would have to travel through this location on its way to you - DON’T DO IT! Send your new item to the store and pick it up there. I had my brand new smart phone stolen/lost at this location and have heard from 2 neighbors the same thing happened to them. This location is apparently notorious for stealing smartphone packages according to the other reviews as well. Go to the store or send your order there for pick up!"