Luxury Pool & Spa

"We have been looking at a spa for the last few years. We visited a number of stores in the Central Virginia area, and could not be more happy that we found Luxury Pool & Spa. Thomas and his colleagues have been very helpful, patient, and thorough throughout our search. We could not be more happy with our purchase, and I am writing this review one month after the installation of our family spa. Every step of the purchase process was seamless, including the clear parameters of the purchase, the knowledgeable and efficient delivery team, and the orientation class from Thomas in the chemistry of the spa. One month into spa ownership and we are still loving the purchase, and Thomas still checks in to make sure all is good with our maintenance of the spa. Highly recommend with no reservations."

"We had a great experience with Thomas and his team. His attention to detail was exceptional. We encountered no problems. The delivery team worked very well together and had the tub installed in no time. It seems like we didn't just buy a hot tub, but a relationship with the staff. They are great coaches as we learn to maintain our spa chemicals. Highly Recommend them!"

"Bought my Hot Springs spa 2 years ago from Thomas at Luxury Pool and Spa in Charlottesville. Thomas and Laura are amazing. Knowledgeable with great customer service. I had my first issue with the spa today, and called Thomas for help. I explained that we are having a big party tomorrow, and everyone is looking forward to the spa. He was able to get a service tech to come to my house and resolve the issue. Same day service. Pretty amazing!"

"We recently purchased a hot tub from Luxury Pool and Spa. The customer service was excellent. Thomas and his staff were outstanding in every way possible. We were building an enclosed porch for the hot tub and due to some complications Thomas had to store our hot tub longer than originally requested. but he had no problem with it. He came out to our property to make sure there would not be a problem delivering and setting it up. He went beyond the call of duty. The delivery team was very efficient and friendly. It was a wonderful positive experience and I would recommend Luxury Pool and Spa without hesitation."

"We recently purchased a hot tub from Thomas at Luxury Pool & Spa. He helped us find the perfect product in our price range. He is very knowledgeable about all of the products and water care and always willing to answer any questions we have. The delivery team were also great! I couldn't ask for a nicer and more helpful staff. We love our new hot tub and I highly recommend Luxury if you want great customer service!!"