Lowe's Home Improvement

"Just returned from Lowes. There were no cashiers available. Lowes FORCES you to self checkout. I was told by a crabby employee that if I wished to be checked out I had to go to customer service. I did and was checked out. Customer service was not happy but they were polite. But then I had to go through self checkout to leave the store--I was sure someone would stop me believing I was simply walking out. So that was stressful. Why would Lowes want to add to my stress? Hire cashiers--we've all read the horror stories of self checkout. No, after all this, I won't return my cart to the cart station."

"*addendum** Lowe's commented below and instructed me to call to find a resolution. Spent 45 minutes on the phone, majority of the time on hold, and was told by the local Charlottesville installation team (by associate and manager) that there is no resolution to be made. They informed me that they will not make an exception to their policy. I stand with my original post.** Lowe's did backsplash work for me 2 years ago. Went to remove a plate to swap an outlet and found that the tile for all 5 outlets were covering most of the boxes, making it impossible to get new outlets into position. Went to Lowes and they gave me a phone number to call. Lowes and the contracting team refused to fix this because it was "out of the warranty window"... That's not a warranty issue... Thats poor workmanship. Will never ask Lowe's to install tile again."

"I went to the Charlottesville location looking for a specific flooring and there website showed 25 in stock. When I got there the older lady in the flooring department was very rude and did not seem interested at all in helping me find the flooring I was looking for! I gave her the item number and it showed 25 in stock but not the exact location of it in the store! Her response was " I don't know where it's at but I can call you if it turns up! I explained to her that we live far away and couldn't come back and she just said well thats all I can do! Would not go check while I was there and just flat out rude and disinterested in doing her job and helping me!"

"I went to return some damaged products today. I had bought those using Lowe’s temporary credit card online (I bought on the same day I applied the credit card). I didn’t receive my physical card within 15 days so I had to call, cancel, and reorder another card. When I went for my return, Gerald from customer service was extremely rude about it. He was saying “I can’t do anything now… why did you cancel the card…”. I told him that I didn’t have any other option since I didn’t receive the card. There are very nice and helpful employees there but unfortunately guys like Gerald as well…"

"Friendly and impressive staff. All my questions were answered by someone well-trained. The store is very well organized and they have some great discounts"