Connects Federal Credit Union
7700 Shrader Road, Richmond, Virginia 23228
About the Business
Connects Federal Credit Union is a trusted financial institution located at 7700 Shrader Road in Richmond, Virginia, United States. As a credit union, Connects offers a range of financial services to its members, including savings accounts, loans, and financial planning. Additionally, Connects Federal Credit Union provides convenient ATM services for easy access to cash. With a commitment to providing excellent customer service and competitive rates, Connects Federal Credit Union is dedicated to helping its members achieve their financial goals.
Photos
Hours open
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
10:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Don't Expect to get anyone on the phone, This is my first car loan with connects, And will Likely be my last. I'm even considering refinancing for a higher rate with another bank because I know I will be able to get someone on the phone if i need something. They need to work on their phone system, I'm sure I'm not the only customer they will be losing do to this."
"I’ve been with Connects over 30 years have added all of my grandkids. I called this morning to check on adding another grand child unbelievable I’ve been on hold 15 minutes. This is such bad service. I am so disappointed.poor service now. Not like it use to be."
"I've been a member of Connects since 1970. You couldn't ask for a nicer group of people to work with. They were particularly gracious when my mom's health was declining. They look after their members."
"I have a car loan through this bank and it is exceptionally difficult to pay the bill. You can't easily pay online without having loan paperwork in front of you unless you transfer from another account to the savings account, which takes 4 to 5 days, and then transfer the money from the savings to the loan which takes an additional 1 to 2 days to hit. Not to mention, I have no way of finding my loan number on the account AT ALL online, so I can actually pay the damned bill via the phone or otherwise (the loan number listed on my loan paperwork popped as "incorrect" when I tried to pay another way). I don't get e-statements sent via email nor any paper bills. And the fee to pay over the phone is ridiculous. The web interface is not user-friendly and is awkward. First opportunity I get, I will be switching this loan to a more customer-oriented bank."
"No 24 hour customer service, very hard to reach someone during business hours. Always pleasant when you do though. I have had a lot of issues with this bank over the years. Other credit unions participate in online bill help and credit boost etc websites and this one does not work on any of them. Someone needs to bring Connects to 2021!"
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