RVA Financial 1700 Robin Hood Road, Richmond, VA 23220

"I have been banking here for years when it was New Generation FCU. They change the name and the employees think you can address a total stranger by their first name.... Call me old fashioned, I don't know you so there for I don't give you permission to call me by my first name. Their policy and rules have slacked tremendously."

"I want to share about my experience with Donna Washington, one of the financial service representatives with RVA Financial. Donna was so pleasant to work with. Some representatives just go through the motions of handling paperwork but Donna went above and beyond! She helped me with my loan application and made the process such an ease. Donna was polite and gave sound guidance and advice to assist with building my financial credibility. Donna gave clear and concise instructions during the process and answered my questions. I must say, Donna was and is by far the best representative I have encountered when calling to handle financial matters with RVA Financial. I hope this yields her a raise or some type of incentive/commission because she is well deserving of such for such exemplary leadership and stellar customer service/support."

"Today, I had an amazingly wonderful experience with RVA Financial loan member representative, Bri Rick. She was so knowledgeable and patient with me. I’m a senior citizen, forgetful and rather slow sometimes..My experience was unbelievably unexpected. RVA FInancial is very much fortunate to have someone like Bri to represent the company values and show appreciation for customers choosing to do business with RVA Financial….customers do have a choice. Please acknowledge Bri for her over-the-top performance today…give the Associate a Bonus !!!"

"Donna Washington was awesome. She really helped me with refinancing my auto loan and explained everything much better than where I originally financed the car. She followed up with me every step of the way and was so pleasant during the entire process. THANK YOU DONNA!!"

"This is absolutely the worst place to do business. They are rude and if you’re a non member they will not help you until all members have been helped first. They will threaten to call the cops if you speak out against the policies. I will never utilize this bank for anything and would suggest others stray away less they be treated as less than. The manager told me the members have precedent and I would just have to wait. I Would give zero stars in that was possible."