The UPS Store

"Just got some documents notarized and shipped in a speedy transaction. Brian Combs couldn’t have been more personable or efficient. Great service!"

"I came in to ask about getting a flyer printed and have never been met with so many eye rolls and scoffs in response to asking “do you print flyers?” And “what are your rates?” Well done making someone feel terrible for walking in the door and trying to give you their business."

"The staff was friendly and personable but struggle to explain the rationale behind their policies. I needed to send a large document envelope with a smaller prepaid envelope inside. 1. The store said the smaller return envelop could only be sent back to the UPS store. The document was really sensitive and I wasn’t comfortable with this option but didn’t have another choice. This was a totally different policy than what I was told by another UPS store. I was told that every UPS store has its own policy and that it has to be sent back to “prevent the package from being overweight”. 2. The cost of the larger (heavier envelop) was more expensive than the prepaid smaller (lighter) envelope being returned to the same place it left from! No one could explain better than “that’s just what the system says” I got a notification the envelope made it back to UPS and I called to confirm it arrived. When I went to the store the staff had a hard time finding it and eventually found it in what seemed like a random cabinet it didn’t belong in with a large “customer did not answer” sticker... they wrote my number incorrectly on the envelope despite that fact I had typed it in to the system myself and had it listed correctly on my receipt. I was really disappointed and am just happy I didn’t lose this incredibly important document. I will not return."

"Horrendous. Avoid this place at all costs. I used to go here periodically without issue, but for the first time encountered the store manager, who is also the notary, who acted like a petty tyrant. After I'd been waiting in the store for 10 minutes for service he refused to take the 30 seconds to notarize my document because he saw I was parked (to avoid blocking other cars) "in front of HIS door" during a torrential rainstorm. To be clear, there is no sign saying this is not allowed and I wasn't blocking anything. Despite my asking him to just take care of the document so I could be out of there within a minute (and then I would have driven away), he refused until I moved my car which was in the one parking place that didn't block other cars. Just because he could. I let him know what I thought and left. I work with small businesses and believe me, this is no way to treat a customer. There are other notaries and UPS stores in the area. Use them. The staff at the one in Bethesda Row are great."

"AVOID. The people who work at this location are extremely lazy. I came in today and asked the man taking care of me if he could pack up a shipment for me (a service that is clearly listed on their website as something they offer at this location). After laughing in my face about it and getting a good chuckle with his colleague, he expressed hesitancy to even do it for me. I tried to convince him to do it to no avail. It thought to myself - I’m the customer. Should I really need to convince or beg an employee to perform a service for me? Isn’t asking enough? I also inquired as to the price of such a service. I asked three times and was ignored each time. Finally, agreeing to do at least SOME work, he printed a shipping label for me. I asked him to please put the shipping label over the existing label on the box so that it would get to the right place. Rather than doing so, he said something along the lines of “You should leave now.” Now I have no idea whether my package will get to the right place, nor whether the contents will arrive undamaged since he refused to pack the box properly. The workers here really need to just do what the customer asks and stop being so lazy/unprofessional. It’s customer service 101."