FedEx Freight 9825 Godwin Drive, Manassas, VA 20110

"Fedex is the worst courier around! Package said delivered and my package is no where to be found. Takes a arm and a freaking leg just to get in contact with an incompetent customer service rep who’s telling me he can’t even contact the person who was on my route!! HATE FEDEX. do not recommend!!!"

"Delivery for priority freight was for 2 day to deliver on a Friday. That didn’t happen. Needed to track down this place, call repeatedly, all to finally talk to a women who clearly didn’t care ONE bit. They didn’t give me an option to even go pick up because it was in a trailer and not accessible. So, they held my freight because they can and don’t care. All of which causes inconvenience to me."

"I just had a pick up service in Sterling, VA (today, March 14, 2023) and the FedEx Freight driver, Brett, was so kind, friendly, patient and compassionate. My dad passed away yesterday and today has been such a sad day, without knowing that Brett totally entertained my 5 year old and let him "help" him out. My little guy was smiling ear to ear. He was so happy. His demeanor was such a needed relief, giving us both a reason to smile. Thank you do not seem adequate enough! He is a great representative for your company."

"Terrible customer service. Shipment not delivered when scheduled. Sean at Manassas facility was rude. Shipment should have been delivered on Thursday. I called Friday to ask for reason why not delivery. Told me best they could do is Monday. Thats 3 days after initial scheduled date."

"Wish I could give them a zero. Most unprofessional FEDEX terminal I have ever worked with. They scheduled a delivery and no-showed. I called the terminal and they said they would deliver the next day. Delivery driver called to tell me he was outside my house with my delivery, but he wasn't. 5 minutes later he calls me back to tell me he had the wrong number he is at a different house. No showed again. Called the terminal the next day and they claim to have lost a 1000lb package of 8ft steel poles (not a small package). Waited 24 hours called again, desk person refused to give me his name and stated "if you want to know my name why don't you come out here and get it, I'll be here all day" Asked for Manager wasn't in. Have called 4 times and asked for manager (Jim Russ). Seems to never be in, have left him multiple messages; has not returned any calls. Employees claim they are independent of FEDEX and not owned or operated by FEDEX..... interesting, Absolute worst FEDEX Freight experience ever!!!! Read other reviews I am not the only unhappy customer. FEDEX needs to investigate this terminal."