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New England Retail Express
7940 Notes Drive, Manassas, Virginia, United States
About the New England Retail Express
New England Retail Express is a reputable moving company located at 7940 Notes Drive in Manassas, Virginia. We specialize in providing efficient and reliable moving services for residents and businesses in the New England region. Our team of experienced professionals is dedicated to ensuring a stress-free and seamless moving experience for our customers. Whether you are relocating to a new home or office, you can trust New England Retail Express to handle your belongings with care and precision. Contact us today for a quote and let us help you with your next move.
7940 Notes Dr, Manassas, VA 20109, United States
Reviews of New England Retail Express
"They were assigned by my home warranty company (AHS) to deliver replacement GE washer. They reached out within 2 days to schedule and delivered on time during agreed appointment window. Driver also reached out before delivery. My experience did not match the negative reviews, so I felt like I should comment."
"We have had 3 scheduled delivery days with no call no show we have been without a refrigerator for over a month. Really disappointed in Retail Express won't answer the phone. Costco and ge can't get ahold of them either starting to think this company is a Scam if I could give 0 stars i would!!"
"Similar to other folks - I ordered a gas range from Costco that was scheduled to be delivered December 22. On the 22nd, having not heard from the delivery folks, I contacted the number provided by Costco (which was for GE delivery service), who told me the range was there, but for some reason wasn't put on the truck. They asked the Delivery Agent to contact me, but they never did. The same thing happened on December 29. Then again on December 31. Then again on December 31. January 5, and January 8. I finally cancelled the order. A few days later, New England Retail Express called to schedule my delivery, but at that point I was done, and insisted that the order be cancelled. Costco usually doesn't let me down, but they need to re-evaluate how they contract (either directly or indirectly) with delivery companies like this one."
"New England retail express has the worst customer service we have ever experienced. We were supposed to have a refrigerator delivered today from Costco. My husband received a phone call from them the day before while busy at work and they left no message. Living in Virginia we would have never even suspected that they would be the company delivering our fridge. Once realizing this we called immediately the morning of our delivery and left several voice messages. They were never returned and we waited all day for a delivery that did not come. Upon calling Costco and GE we learned that instead of trying to contact us they just marked us as not able to deliver and gave us a new date. We were unable to be available on this new date and I was not willing to wait around another day for a unscrupulous company that made no attempt to contact us so we cancelled our order. GE also refused to make it right . Costco and GE should both refuse to do business with this company and I will never ever order from a store who gives this company their business"
"Worst customer service ever! I left two voice messages a day in advance simply requesting that they provide an hour notice before they arrive with my GE appliances since apparently they don't bother to pick up their phones. They obviously don't bother to listen to their voice messages because they called me and said the driver is 20 mins away and it takes me at least 45 mins to get to my house. I requested that that wait a few extra mins or deliver another appliance before mine and the lady on the phone put me on hold for 22 mins before I could speak to her supervisor and then the supervisor hung up on me when I requested if they deliver a little alter or reschedule for an exact time the following day. So now I've paid $1500 for appliances I cannot take deliver of. I will call GE and request that they never use this company!"
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