FedEx Ship Center

"Kay was very friendly and helpful. She helped get what I was shipping out fast and tracking squared away so I didn't have to worry about it. I had bad experiences with Linda and Ellen, so I'll only ship if Kay can help."

"Well where to begin Driver leaves two packages on the street in front of my house and then the one that needed a signature just said I wasn't home so I went to the station to talk to a manager and was told both where in interviews and after 45 mins and seeing both managers go in and out of the office still no response just ignored me"

"I am very disappointed in my recent delivery. Not sure if this is the correct site my package came from, as I am assuming it was from their main hub. In a nutshell, the delivery driver did not deliver it to my door, and the package was actually left closer to the road. It was also placed on the ground with the top not facing up as the arrows show in the picture. I was able to catch the driver before she left my neighborhood where I requested assistance in moving, possibly with a dolly if available, as I am unable to move it due to the weight. She immediately had an attitude and stated she “has too much to do and has a bad back” which I found strange as her job is to deliver packages….anyway she then said “don’t you have a husband that can move it?” Keep in mind, no man is at my home when this was delivered, and my concern is that packages are stolen all of the time and this one is sitting in clear site of the road. I was taken aback by her comment as isn’t it her job to deliver the packages? She then changed her story regarding her back and said she could help ME move it (meaning she still would not be independently completing her job.) I then asked for her name as said thanks and walked away because her demeanor was becoming more hostile and threatening. She then rudely commented “do you want me to move it or not,” said in an extremely rude/sarcastic, threatening tone. At this point I could tell that I wouldn’t be receiving any help so I said no thank you. She then stormed off in her truck (the speed limit is 15mph because it is a dirt road and there are tons of children, and she was going much faster because there was a ton of dirt in the air.) and flipped me the bird. Very disappointed in her customer service. I spoke to a representative on the phone regarding the delivery who was very helpful though, so I will say I appreciated that individual."

"Horrible service. Took five days to pick up a package in Berryville and take it too Winchester. Now I jave to wait for my package to get to Maryland Hub before it gets to my destination. Paif for Overnight shipping, getting slower than snails delivery. Lost money and time at work due to having to keep rearranging my schedule waiting for my package.."

"They are always nice and friendly here. Always been able to handle any question or issue."