Estes Express Lines

"I'll give my delivery 2 stars because my package was early. Normally that wouldn't be a complaint, but they sent me several emails with conflicting dates, and I wanted to be there so I could let them in to bring my appliance into my kitchen. I received a phone call only after they had dropped it off like a ton of bricks on my back porch. I had no way to move it inside. And when I asked them to comeback they said it would have to be a different day. I would have liked a phone call- BEFORE the delivery."

"I hate the idea of only writing reviews when things go wrong, but people should honestly know what a truly horrible company this - no joke or exaggeration. I ordered a product through Home Depot and had to use Estes for delivery. The product is going on two weeks late with absolutely zero communication to me from the company. I have called every day to ask for updates, so many times in fact that Estes knows me by name at the customer service desk. Deliveries are there primary business, yet asking for updates or for the delivery window is too much for them to handle. They have lied to me, hung up on me and failed at every turn. Even at the time of writing this, I remain unsure if I will ever get the product I purchased. Please listen when I tell you to avoid this company at all cost. I plan on filing a compliant with Home Depot as well to inform them of their poor choice in delivery partners."

"Great service, great driver, great company. Estes Express proved to me that truckers are basically good people. My driver had no cellular coverage during the last 15 miles of the delivery and struggled to find my residence but never gave up like most would have and pressed on with a gut feeling and extra effort to find our rural mountain location and complete the delivery. Awesome effort, thank you Estes Express!"

"While ordering a package through another company I was given no choice to go with ESTES. When the package arrived at this facility I called to ask about delivery. They told me I would get a call to make an appointment. I was never called and an appointment was scheduled without my knowledge. Needless to say I didn't get my package. The following day I asked if I could get it delivered the same day. The website said earliest estimated delivery could be today. I was informed it might not be possible, but she would send an email and try. I requested to get a call back if it was being delivered or not so I can pick it up. I was never called. When trying to schedul a delivery I found out that the online website does NOT give you accurate information when it could ship. This place is absolutely horrible when it comes to communication. No one calls or emails the customer to keep them informed. All the decisions are made behind my back without my knowledge. As a first time user of ESTES I am sad to say that I will not go through them again. This is my experience. Yours may be different."