Waterworks Hot Tubs and Pools

"First the good. I needed a new liner for my 20×40 pool. I dealt mainly with Josiah and he was always very helpful. The liner was installed and it looks good and seems to be done correctly. Now the bad. I got the new liner because I was having issues with leaks. There were small holes in the old liner, so that certainly seemed to be the culprit. Unfortunately, after the new liner was installed (looked good) and refilling the pool, I was still having a leak issue (was losing about 1.5 to 2 inches a day before, now about an inch per day). This is still about 4x a hot day in Florida, so I knew there was still an issue. So I contacted the installer (Bill I believe) and told him about the leak issue and that he had left one of his vent tubes at my house, which he expressed he needed. So he came back and looked around. He put some putty in some joints and made sure to get his tube. I informed him that the leak was still present as before. He asked me to send pictures. I took a lot of time to record pics of various times to show the leak. Also closed off skimmers then the main drain, per recommendation from him and sent pics. Well, he said he would come by and take a look. That was last summer. Finally figured out (thanks to YouTube) that it is a leak in the return line. Now have to deal with that by myself or another company. The sales service and liner install, 5 stars. The follow up service gets zero. ."

"Michael was extremely helpful and went above and beyond to help us get the pump working. It was such a great experience especially in such a busy time of the year, we will definitely be using Waterworks for all our pool needs!"

"Thanks to Bill and his team our pool is running great again ! The employees do heya it takes to make the customer happy. The are the best in the valley ! Owning my own company service matters . Bill as the leader and owner of his team came out did a great job himself ! 5 stars is not enough to give them! I will forever do my pool work with them . I'll be buying my hot tub and next pool from them this year !! Thank you so much !"

"We enjoyed the entire experience, from the initial visit, to the installation, to the water stabilization. Thanks to Michael for all of the help during the process. He was very professional and listened to what we wanted and helped us find the perfect hot tub. He never tried to sell us more than what we wanted or tried to push us to purchase. He was able to answer all of our questions and even came to the site for the installation. We will certainly use Waterworks for all of our future purchases!!"

"Y’all are the best! Love my pool…love the staff…and love y’all’s passion….hands down y’all go above and beyond to make your customers happy and satisfied!!!! Thank you for everything….and a special shout out to Ethan for all your help and making my first pool experience wonderful!!!!"