Diligence Insurance Agency: Allstate Insurance 12001 Jefferson Avenue, Newport News, VA 23606

"They helped me find the best rates for my needed coverage. The best , can’t recommend this team enough. Got a 2020 vehicle paying way less than I did with my 2014 vehicle. YOU GUYS ROCK!!!"

"You guys are a great company to insure me I'm have a confident and good time when I'm driving out side I love the feeling of allstate!!!!!!!!!!!!!!!!!!!"

"Easy to reach. Approachable, friendly, knowledgeable staff. Allstate saved me a bundle over Nationwide. Thank you!"

"This agency has poor customer service and communication. I have an open claim from Feb 2020 and cant seem to get a call about the claim I opened yesterday... even the chat feature is useless for help... I have requested to be moved to another agency and cant seem to get that done either... Update: As you can see, I did receive a reply that was two months later and puts all the blame on a no-longer employed representative. The sad part is, the issues are with communication with your corporate office not just poor employees. There is no true follow-up, so much so, that the initial issue still reflects on my profile. Also, I was just informed that my insurance deducible for my windshield costs me $500. That is a whopping savings of $30!!! Obviously, I paid the repair company directly as filing the claim is incredible usurious.... and Safelite deserved the extra $30. After discussing this with the office, the manager did invite me to go over my policy to lower my deductible (very politely) but again obviously, this does not help the current situation..."

"Caitlin was amazing her and her team took the time to help me understand what I needed to protect my vehicle, my home, and my family! I’m thankful I took the time to stop by and they took their time to teach me what I was getting! I saved so much money by switching to them."