Fairfax Oral and Maxillofacial Surgery - Woodbridge

"Im am utterly disappointed in the way this has unfolded. After MONTHS of waiting (in and out of pain from a leaking crown infecting the tooth next to it.) due to their inability to get my insurances pre authorization handled correctly I finally had the surgery to remove 7 teeth. (Wednesday) Immediately when I woke up I was in excruciating crying pain. They were trying to shove a huge Motrin in me and I couldn’t even manage to open my mouth as I sobbed in pain. The Surgeon immediately came and hit that area with more Novocain. I was then told they couldnt extract two of the teeth needed due to me moving around too much when “asleep”. I was disappointed but glad they didnt try and injure me or hit a facial nerve. My biggest issue is since the surgery I have not felt that my pain management needs were taken seriously. Day of surgery I was only given 3 days worth of painkillers. (12 pills take 1 every 6hrs!) after that it appeared the expectation would be that tylenol and motrin should cover it. Which was odd to me because the surgeon said day three / four is usually the worst pain. On motrin / tylenol only after day 3 was far from the actual case. I was in agony and on /off tears trying cold / warm compresses and anything to decrease the pain. I called on Monday expressing my pain being too much and was actually barely able to talk. I wasnt given much choice but to either drive to burke or wait until Tuesday morning since my surgeon wasn’t at the Woodbridge office on Monday. I cant drive myself and the other office is over an hour away! So I saw my surgeon on Tuesday who said she could see where it was inflamed and I had blisters. At that time she said she would call in me another script for more painkillers/nausea medication and a medicated mouthwash that was supposed to help with the blisters/ inflammation. When I was taken to get the script the mouthwash wasnt called in. I ended up having to call the emergency line and beg them to send it. I was so desperate to get it cause I knew I only had 3 more days of meds to get the inflammation / blisters down. Once I got it I saw it was only lidocaine! Frustrating cause I have a medical background and know that isnt going to heal up the blisters/inflammation. Anyways here I am a week from surgery and still unable to only take Motrin because I have blisters and inflammation left untreated correctly. Im like okay no big deal Ill take more PTO I am on oral steroids which should help just a bit slower. So I call to ask for a Drs note for my work since Im extending my PTO as curtesy I was going to send a note with it. Thats when they told me per my surgeon they only do 3-5 day excuse notes. Even though by their own scripts Im on pain killers for 6 days and clearly on day 5 im not well enough to talk in zoom meetings all day. I have those two other teeth to get extracted and implants to put in and I will NOT be doing any of that here. Additionally, my partner after seeing my struggle with pain refuses to do his bad crown extraction here as well. I get it the stigma on the opioid crisis but that shouldn’t block a patient who has no history of addiction issues from receiving the pain management care they need."

"Dr Han is an exceptional dentist He took an interest in my dental oral surgery, went above and beyond to make me feel comfortable with decisions. His explanations were thorough & reassuring. He is the very best dental surgeon All the staff were warm, welcoming& tuned into patient’s needs. Thank you to Cheryl, Keli, and Kathryn plus a young man whose name I didn’t catch but who stayed by my side through all the procedures. Thank you to everyone!"

"Dr Nelson did a great job extracting my #19 molar. The novacaine was a VERY painful experience, even with nitrous. Next day not too much pain BUT, because of their sub-standard dental chairs (hard as a rock) my lower back was EXTREMELY painful on next days after. Why they have such hard old chairs, given the prices they charge, is beyond me. Anymore extractions I will bring a long 4” pad with me…."

"I just got my first two Wisdom teeth taken out. Dr. Han and his team did amazing! I was scared but they did everything to make sure I was okay and comfortable. When I was recovering Layla was making sure I was okay, asking how I was doing. She was so much fun to talk to and made this whole situation so much better meeting her. She did outstanding. I felt really cared for there all around. Dr. Han also made some jokes which made me less nervous before the surgery."