Hampton Roads Pediatrics

"I am posting a review in order to encourage families to consider other pediatrican's offices. My almost 1 year old has been seen here since birth and we really like physicians and the nurses who we've seen at appointments. It's unfortunate such lovely people are at an office that otherwise disorganized. All of the other reviews highlight the issues with the horrible triage system for sick visits and the rude front desk employees, which we have experienced firsthand. The office has forgotten to thaw vaccines which caused what should have been a quick appointment lead to 90 minutes of waiting. I once had a receptionist tell me that I couldn't schedule an upcoming well visit for 3 PM because that's not a time those appointments are available.. as I stood there at a 3 PM appointment? It has become increasingly difficult to give grace to this office and we are looking forward to being done."

"I disregarded the low reviews and scheduled my daughter and son their appointments anyway. My daughters appointment was 10:00 AM on the 10th of March, and I completely take full responsibility for the fact that I missed it. I actually called at 9:40 AM on that day to let them know I overslept and I knew I wouldn’t make it. I was told that I would receive a call back about rescheduling. I didn’t mind paying a fee if that was needed. I have been calling since that day to reschedule the appointment while recieving multiple letters stating I’ve missed “multiple appointments”. I’ve been told that the business manager will return my call. I’ve never received a phone call from this person. Today I called again and was told that the business manager has to decide if they want to ALLOW me to reschedule my daughter’s appointment. For 1 missed appointment. I’m just going to pick up their records and try to get them somewhere else cause that’s absurd, I feel like if you didn’t want to reschedule it, you could have just communicated that."

"I have had my children here since my twins were born 2 years ago. I have had multiple issues but I LOVE Dr Eichelberger so I always stayed. The front desk staff is rude and uneducated. They have also asked me very inappropriate questions in the past. I was able to deal with it all until recently when their "staffing shortage " started happening. They don't return calls, emails or massages. It took me A MONTH to get a prescription for my son. They cancel appointments DAY OF. I wish the Dr could leaveand make her own practice because she just doesn't fit with the environment there"

"I really want to be fair and honest. I love Dr. Eichelberger. She is caring and knowledgeable. She takes her time with your child and is really a fantastic doctor. I do not like Dr. Raizada at all. She is extremely rude - my daughter was “overweight” on the growth chart , going through puberty and she said “you have to stop eating Oreos and drinking soda “. Firstly, why would you think that is ok? Secondly, she only drink water. The front desk receptionist has to be the most passive aggressive customer rep I’ve ever seen. She is truly something else. I can NEVER get a sick appointment for my children, I always end up at urgent care waiting for hours and hours and hours. When you call to make an appointment , you get a message sent to a nurse. The nurse isn’t even located within their building. IF they call back, they all tell you to go to urgent care. IF you miss their call, there is no way to return it and you have to go through the whole process again. It’s beyond aggravating. I love the doctor, but honestly I’m not sure if that’s enough anymore."

"Always had great whole office care except today 03/26/21. Receptionist was disorganized and did not use aseptic techniques for any of the observed interactions. She had patients leaning on counters with no sanitizer in sight or use. They stood there for 40 minutes filling out existing patient forms. There were only 2 other families in the waiting area already checked in. She didn't wipe a counter or clipboard between families. I understand if you're busy things happen but she was just sweet and lazy. I offered her some sani wipes as a nice hint on the way out. I don't usually make improvement reviews... these are people's children. You shouldn't be at risk for illness going to the pediatrician."