Papa Johns Pizza 3067 Lauderdale Drive, Richmond, VA 23233

"This is the prettiest pizza ever. Thank you for making it Kiry"

"Great pizza that was ready faster than they said it would be. They also have a vegan option."

"My pizza was delivered in such away that it was inedible. I have photos I can send. When I contacted the store to get a replacement or refund, I was told that I would need to bring the damaged pizza to the store as there were no drivers available to deliver a new pizza. I was also told I would not receive a refund for my $41 purchase. I explained that I couldn’t do that and asked if there was a manager that I could follow up with. I was told I was speaking to the manager; I asked if I could send a picture as proof and was asked to whom I would send it. I said, “well you. The manager.” And was told “not to my personal phone”. I find this level of customer service abhorrent. This is not the first time this location has messed up an order for me and wasted my money. I will not be coming to this location again and suggest you look into the poor management at that location and retrain or seek a new manager."

"We got boneless wings that were basically just chicken nuggets with bbq sauce drizzled on top, which cost $25. We walked in the first time and hear this lady yelling at her employees, which is extremely inappropriate and rude to them. So naturally, after we notice the wings, we turn around to get a refund so we can go to Buffalo Wild Wings instead, the manager lady tried to gaslight us that the wings were supposed to look that way. I didn’t catch her name but she was really rude and combative about giving us a refund on the wings we ordered (just to be clear I didn’t go in there like a Karen, I was kind about it and did not “make a scene”) She let us take them with us anyways which confused me, as I didn’t walk in there intending to get free food, they just looked pretty gross and certainly not worth $25, and I did not want to eat them, nor did my friend or husband. As a food service manager I would NEVER: A: yell at the employees like that B: serve someone the food that is pictured for $25. I would also like to note that I personally know two people who quit this location because of a terrible manager, not sure if it’s her, but thought that was worth noting."

"Ordered the XL NY half pepperoni half cheese pizza for delivery. Barely any pepperoni, and all the cheese had slid to one side. The crust was also under cooked…by far the worst pizza from Papa John’s we have had. Definitely nothing like their pictures."