Flow Kia of Charlottesville

"I visited Flow Kia in October, and Orhan helped me find a car that had enough storage space, and was also within my price range. He did a good job of not putting pressure on me, and helping me figure out what my best options were. So far, the car is working out well for us, so we're glad that we came here."

"Waited over 2 hours past my appointment time for them to take my car back for state inspection. 30 min later, and I’m still waiting. Why make an appointment if it won’t even be close. Customer waiting area is dirty and very minimal. Will never come here again. Addendum: Three hours late, multiple customers are upset about long wait times. Staff is very dismissive. However, several people showed up well after my appointment time, we’re taken back and sent on their way quickly ahead of me. One car showed up over an hour after me. Keep this in mind when a dealership tries to entice you to buy from them because you will get “free state inspections, for the life of the vehicle.” I would have gladly paid anybody else the price of a state inspection to have the last three hours of my life back!"

"My Kia broke down late at night 3 hours away from my home. It was towed here to Kia Flow. This happened a year ago, and Kia Flow allowed me to keep my car parked on their back lot for an entire year free of charge! I was honestly shocked they let me do that until I figured out what I was going to do with it (it needed a new engine). When I say the staff there were so incredibly friendly and professional every time I called and went up there, I mean it! The ladies at the service desk were always so helpful and kind. I finally sold it to an outside company who came to tow it from their lot. After getting the car up on his truck he locked himself out! A guy named Smurf came down in an instant and helped him get back in his vehicle so he could go on his way. My entire experience has been nothing but amazing! I recommend this dealership even though I haven’t bought anything from them."

"I purchased my 2016 Kia from Price Kia and used the service department for all of my service work. Jim McAllister and Lindsey Butler have always provided amazing customer service. They have thankfully fit me into their schedule in a couple of emergency situations and have always patiently answered my service questions. After Flow purchased the dealership, the service team, Jim and Lindsey continue to offer the same level of care."

"I've been a customer of Price Kia for many years and have purchased several vehicles from them. They were always helpful and friendly anytime I would bring a vehicle in for service. I was very satisfied being a customer there. Now that Flow has taken over the dealership I have found it to be the same friendly customer oriented environment as in the past. I took my vehicle in for service and the folks there were efficient and friendly and did a good job."