Casey Collision Center 11 Forrest Drive, Newport News, VA 23606

"My car was recently repaired at Casey Collision after being significantly damaged. I was extremely pleased with their customer service, especially their representative Dakoda, who kept me informed of updates throughout the entire process. He was honest and professional and let me know of ordering delays in a timely fashion. After getting my car back, I was happy about the work that was done to it, as it looks like it did before the accident. I would highly recommend this location to friends and family."

"Alexis was very nice and guided me through the process and first steps I needed to take with my insurance. Thank You! Extremely great workmanship and flawless repair work! Wow!! You can tell everyone cares about what they do at Casey Collision Center. Would definitely recommend and I don't even live here! Amazing people and great work! Thank You! Very Appreciative!"

"I was told they are severely short staffed which caused a plethora of issues. I didn’t have my car for over two months. One problem was my insurance was difficult to get ahold of apparently. Which may be likely but the other problem is I never received a courtesy call to let me know they were having such issues. NEVER. So, my back window replacement and a little body work took well over over two months on my vehicle. And the cloth liner is hanging down with broken glass in backseat. When I picked it up it had a flat tire, took it to get fixed and there was a piece of metal in it. They really need to hire more people and make calls to customers. Like many people, I depend on my vehicle and just a call to let someone know the status, seems like a no brainer. Even being short staffed, takes just a few minutes. I hope they hire more people and try to emphasis the importance of customer service and making calls no matter the level of progress or lack thereof. Best of luck…"

"I worked with Joe at Casey Collision. He went above and beyond in seeing my repairs were completed as I had hoped. He made this the easiest and stress free part of process leaving the frustration to working with USAA to get my truck repaired after their driver charged in the accident hit me 4 months earlier. Again, I highly recommend Joe and his team at Casey as they delivered a great end product…and to my surprise before the estimated date for pickup. Great job Joe and Casey !"