Mountain View Family Dentistry

"WOW, WOW, WOW! I must share my experience today. I recently changed dentists and very happy I did. This is my first time having dental work with this dentist. . Dr Kraanyenbrink is an excellent dentist. He is so gentle and really cares about your comfort during your treatment. His assistant Amy was also very caring and they both make you feel like you have stepped into the Ritz Carlton, making sure your comfort is to your satisfaction. I had no discomfort ant all.. All the staff are wonderful and upbeat. This office is in a very convenient location with plenty of parking available. You owe it to yourself to try this dentist!! You won’t be sorry."

"Dr. Dushan and Shaylee are incredible! Both are very knowledgeable and patient. The ladies working the front desk are very sweet as well. For the first time in my life I’m not dreading going back to the dentist."

"The ladies at the front were very nice. The dental assistants were very nice. Dr. AL seemed very short but I chalked it up to him being busy. I went in for three fillings. Dr Al seemed to have a hard time getting my face numb and got rather rough. I left out completely numb and had to return a few hours later due to excruciating pain and my bite being so off it was causing pain in teeth he didn't work on. The next morning the entire side of my face was swollen. I called to see what I should do and was told he was out of town until Tuesday. I went into the Lexington office Friday and saw a different dentist who said the pain/swelling was likely from the roughness when he was doing the work and it should go down. We are at Tuesday and my teeth hurt so bad I want to pull them out myself. I am waiting to hear back from the Lexington office but they mentioned calling in antibiotics. If you're looking for pain and infection, then this is the perfect dentist for you. Otherwise, I'd strongly advise steering clear of this office. I was in no pain at all when I went in for the fillings and now am absolutely miserable with no definite end in sight."

"They chipped two of my teeth and refused to return my calls or even acknowledge that they did it! I will never go back. Of course they are associated with Rockbridge Area Health Center and I boycott that place as well. So it doesnt surprise me. Edit: Someone always says to call so and so, that so and so will handle it, but the truth is, no one cares. No one wants to admit ANY FAULT. And they never will!"

"It makes me really sad that I feel put in this position to not put 5 stars, but feedback is feedback. First off, I LOVE dentist Dr. Steven W., he is great and funny and I couldn't ask more from a dental professional. My issue has been with the front desk and policy. If you have 3 missed appointments, you are no longer allowed to make appointments, you have to call EVERY DAY to see if they have cancellations. NO one has time for that. I understand that policies are put in place for a reason, but there also should be some middle ground, right? I completely forgot about one appointment, I'm human, I forgot, I'm sorry. The other two appointments I KNEW I couldn't make them and I tried calling more than 24 hours ahead of time to cancel and reschedule. No one answered. I left a voicemail. No one called back. I called again. Again, no answer. By the time someone got back to me, the appointment time had come and gone. It was NOT my fault, I tried contacting someone to cancel within a timely manner. Their front desk phone number is also not easily found online and by the time I had the most direct number to contact them, it was too late. I now can't see the dentist that my insurance takes in town, that is down the street from me, that I already have history with, that I enjoyed going to. I have to find a NEW dentist that is most likely an hour away, and I have to start over just for me to move out of state in 2 months. I am beyond disappointed and angry that they are absolutely unwilling to work with me."