Bill's Auto Repair & Towing 1190 Seville Road, Madison, VA 22727

"I took my car to have diagnostics and repair on it I dropped it off on a Tuesday had to call Monday the following week to see what was going on no phone calls no updates nothing told me they hadn’t triggered lights yet to hook a code reader to it ( which isn’t true) I told them I was coming to get it when I got my car it had dog hair all in it where they let their dog in my car and had a strong odor from the dog stil having trouble getting it out! They also put quite a bit of miles of my car over 200 miles I’m assuming they take customers vehicles for joy rides! NEVER take your vehicle to them if you want it to actually be repaired or unless you want your vehicle to smell like wet dog and have more miles out on it for their benefit! Super unprofessional and very disappointing not sure how you can still have a business!"

"If you want something done right don't go to bills because it ain't gonna happen (Thieving,scammers) I didn't know my vehicle was a joy ride for a buissness"

"My husband hit a deer and his car was towed to Bill’s for repair. After waiting more than 5 months to get the car back with the date continually moving, we finally got it back to find it has no coolant, no oil, no battery tie down, it needed a software reset (the windows would not open), it needs an alignment, and someone has been smoking in the car. After 5 months and nearly $13K, I don’t think it’s unfair to be extremely disappointed. The coolant and oil issues could have permanently damaged the car and who knows if we’ll be able to get the smoke smell out. We’re concerned it’s not safe and have to spend additional money and time without a main source of transportation to have another mechanic look everything over. I assume all of the 5 star reviews are for towing services – we have no complaints on that front."

"The nicest people I have ever met and great work!"

"One of the best shops in Central Virginia. Very easy to work with and most importantly, honest! Fair pricing. You'll likely make him your go to mechanic."