CARSTAR Manassas Collision Center 9114 Owens Drive, Manassas Park, VA 20111

"People at CarStar especially Bryon are very professional and friendly. They keep customer up to date with the work."

"I had my recently purchased car serviced at CARSTAR. Carvana damaged the car during the delivery -- 100% their fault -- so they were willing to pay for the repair. For that purpose, they outsouced the repair process to a company called SliverRock which recommended CARSTAR among the three repair shops near me. The repair quality was excellent. The dent I had on the roof was fixed flawlessly. However CARSTAR's administrative dealing with SilverRock needs improvement. Essentially, CARSTAR refused to start work unless SilverRock approved the estimate which CARSTAR said it submitted, but that SilverRock said it didn't. They were pointing fingers at each other. Not sure who was incompetent, but I had to handle the estimate submission and approval myself -- essentially doing all admin work. Carvana's post-sales service is ATROCIOUS. They were, of no help at all. Avoid this seller. So it's hard to fault CARSTAR for this, but since SilverRock recommended this repair shop, I thought the process would be seemless. Believe me; it is NOT."

"My new preowned vehicle needed a new passenger seat. CARSTAR worked with the manufacturer to ensure the exact color and part were used. It's a perfect match to my car's interier. CARSTAR was very professional and I am happy with the results!"

"Had to have a part ordered they were very helpful and called when came I returned and they installed very professional definitely will recommend them."

"This shop painted my bumper just fine. They brutally removed my side markers to paint the bumper. In the process of removing the side marker they damaged the bumper (in the picture you can obviously see where they jammed a screwdriver into the gap and twisted it) and also completely bent the bracket that holds the side marker in place. Not only that, they broke the driver-side side marker my dad had gotten me as a gift and then said whoever installed it must have installed it broken. (I installed it myself and it wasn't broken when I installed it) If this shop stands by their work or cared about their customers they would have taken ownership for something that is clearly their fault. I didn't bring them a car with gauges near the side marker and a broken side marker. But that's what they gave me. Don't waste your money/time, or your insurance company's money/time here."