T-Mobile Authorized Retailer

"I happened to be traveling and needed help. Stopped by this T-Mobile store and the staff were super friendly and helpful. Thank you all for helping me."

"I was shopping for a dedicated hotspot and Sam B. helped us get started. He took care of setting everything up and all we had to do is come home and plug it in and it was smoking fast internet access. We are very happy with the speed and the price, thanks Sam, good job."

"Fold phone screen defect occurred. Called in and confirmed it was a known issue under manufacturer warranty. Confirmed repeatedly the screen didn't work at all but no damage occurred to the phone. They said no problem and sent the replacement to store for exchange. They refused cause the screen didn't work. No kidding it doesn't thats why it's being exchanged and they know it's covered and that it's a known issue... they said oh well not us. I asked what's the point of a valid warranty if they wouldn't honor it - if the phone has to be working to exchange it, why would we need to use the warranty? He said literally "honestly, I don't know why we have it." Well... ok then."

"Had been a T-Mobile customer for more than 7 years and had no issues until I went to this store. Terrible service, they did not provide clear information about promotion. I bought one phone for discounted price which was supposed to kick in after couple of biling cycle. Now they are saying there was no such promotion without trade in. I asked specifically if I needed to trade in but they said no trade in required during the sales. Please read through all agreement before you trust the sales representative and manager. Never going back again."

"I went in hoping for help with an issue so that I wouldn't have to call customer service. I left with a phone number for customer service. I had several things I hoped to discuss, but there was one employee and four customers, so I'll try again later. Right before I left, though, another employee emerged from the back for a few seconds then left again."