GameStop

"My son payed 105.00 dollars on his 14th birthday (1/2/2024) for a nintendo switch joycon had it for 5 min and they wouldn't take it back . Never even made it home with now he's stuck with a game he can't use . This place should be shut down or ran under diffrent management. The cashier said her manager had a code to over ride it but he said no . I will never purchase anything else ever I hope people wise up and say f this place."

"GameStop is always and will still be my go to store! Love GameStop. (Want to get that straight first.) Have never had any issues with any employees or finding what I need. This store in particular. Manager/employees have absolutely no concept of customer service. I was in a few weeks back. I was on my GameStop app, and had see the item was available at the closest store. Stopped in to purchase the item and went ringing up at the counter I noticed there was a price difference between me purchasing it online and picking it up In store, opposed to buying in store. So, I figured I would ask if they would price match their own website. Guy behind the counter tells me straight up no. “That is online and not in store. Even though I could literally buy the same item and pick it up in two hours. After a quick conversation without any explanation. I simply left what I had chosen to purchase and left. Went right down the street and did the same thing. No questions asked, bought the same item for the GameStop online price and I was out. Fast forward to yesterday. I came into the store around 7:45pm and was told that the store was closing. (Even though online it has the hours set to close at 9:00) No problem. I knew what I needed. So, I grabbed a few Pokémon packs off the rack (the last 16 packs of lost origin) and was in line. Get up to the counter and he was ringing me up and tells me I can’t buy more than 12 packs. I ask why is that? It’s not like I’m buying the whole rack of packs that still remain. He reply’s because there is a limit. I ask can you ring it up as two transactions? He says, no. I ask can you ring it up as two transactions not under my account? He says, no. I am very skeptical and leaving the last 4 packs of Lost origin behind out of the many that still remained. Would mess my mind up. I’m not one to argue, so I let this go. I was the only one left in the store and he couldn’t take 2 more min. to ring it up separately. Clearly he wanted to go home and was very un-customer service friendly. I just don’t understand how you can have someone like that in the store if something so simple asked cannot be done. I was very zen and left with a good attitude, but was highly upset. I will do my best to try and avoid this store. Those are just two instances where it has felt like a completely different store than the GameStop I love. Horrible horrible customer service. If someone wants to reach out to me, please do so and I will be more than happy for you to look up my account and validate that I’ve spent thousands of dollars. I normally do not take my time to write a bad review ever, but that was the final straw and just thought I would share my experience."

"Liz you are truly an amazing leader, from your professionalism, knowledge of products.. this company needs to promote you , give you a bonus, pay incentive, something for your excellence in customer service!!! Thank you for all your assistance today. Sincerely Anthony I.g@THASMgallery"

"Great Store helpful store clerk and knowledgeable of games, collectables and etc."