East Coast Appliance 400 North Military Highway, Norfolk, VA 23502

"Salesperson Danny Delgado went above and beyond to make sure my installation was completed to my satisfaction. When the deliverymen inadvertently left behind a hose for my new washer, Danny, a former appliance repair tech, got permission from his manager to come to my home on a Friday evening to install the hose so I wouldn't have to wait until the next week to complete the installation. Danny Delgado is a top-notch professional. Very polite, thorough, and helpful. I would highly recommend East Coast Appliances in Norfolk to anyone who is looking for a good deal on quality appliances. And, be sure to ask for Danny!"

"Vic was amazing! Very professional and customer service oriented. Also prompt asking me if I needed help. He absolutely knows his stuff, and without a doubt I will send everyone to him! Walt, owner, was incredibly knowledgeable as well. The store is well stocked also! Highly recommended!"

"Rodney Jones was knowledgeable, thorough and endlessly patient assisting me in choosing a new range. They had the range in the store and it was delivered in 3 days. The delivery person arrived on time and was extremely careful getting the appliance in and getting the old one out. He made sure that I had the information I needed for a safe install"

"We were in and out with approved financing in less than an hour. Kyle was super helpful in showing us everything we asked about. The selection on the showroom floor was loaded with top brands and they even had a good amount of appliances with marked down prices; “scratch and dent” section."

"If I have to give them one star… Purchased Speed Queen washer/dryer on 7/15/23. Dryer stopped heating on 8/13. East Coast refused to come out and look at it though they delivered and installed the product and we are only 17 miles away from store. Spoke with service department and my sales person. Had to find a Speed Queen repair service that would come out to look at equipment they didn’t sell. Couldn’t make it out until 8/25. Said it was an electrical issue with power cord not covered under warranty. Called SQ, they say it is an East Coast issue. Try to call East Coast again, though their website essentially says that after three days, defects aren’t their problem. I waited on hold for over 2 hours yesterday and never got through. So, I have a $1230 dryer that was less than a month old before wiring burnt up- and no one seems to want to stand by the product. Stay far away from East Coast. I specifically asked if they service their products and was told yes in the store at time of purchase. Buyer Beware!"