Meineke Car Care Center 415 Oriana Road, Newport News, VA 23608

"WILL NEVER GET SERVICED HERE AGAIN!!!I’ve been going to this location for years and spent over 15 thousand dollars fixing and maintaining my vehicles over the time. Got serviced A FEW MONTHS AGO and spent 3 grand in repairs with no issues. Mangers Keegan told me I needed some more work done but can wait( great guy and honest). Fast forward to now and I went in for a Quick Look up on my profile on how much the remaining work will cost since it’s been some months since it was worked on. New Manager there was rude and quickly told me they don’t do estimates and can’t help me unless I open up a NEW TICKET. I repeatedly told this rude manager I’m not here for an estimate just looking for them to look at my profile and tell me what’s left over to do from my previous work and how much it will cost. since I know prices can change even after a few months. He replies “I can’t help you unless you open up a new ticket we don’t do estimates” again and then acts like I’m bothering him and speaks to me very condescending. So basically new management at this location wants you to open a new ticket and pay for services you don’t need just to tell you what they quoted you on a few months back. SOUNDS like MINEKE TRYING A QUICK MONEY GRAB SCAM JUST TO ACCESS YOUR PREVIOUS INFORMATION. They just lost a loyal customer since 2017."

"First time taking my Subaru to a Meineke Car Car Center and it was a good experience. My catalytic converter was damaged and had to be replaced. Their team inspected it, clearly and professionally shared the findings and estimated costs. I also liked the system they use to provide photos and a detailed description of their inspection points. They knocked out the work in just a couple hours. I was happy to have it done quick and at half the cost of what Casey Subaru wanted to charge me! Saved a lot of money and it was a positive experience."

"RIP OFF! BUYER BEWARE. Customer Service below acceptable standards. Would rate 0 stars if it was allowed. Long story short don't go here. They will rip you off. I was charged nearly doubled than what I should have been and my car wasn't even fixed right, a day later my car wouldn't start which is what I went in for in the first place. I called the store and went in only for them to tell me they fixed the ignition switch and not the ignition locking cylinder. They tried to make me it seem like they were going to give me a deal, the deal was going to cost me at least $300 additional dollars. Called another retail company and they quoted me at least $200 less. I will not be a return to this Meineke ever again."

"Wouldn’t recommend a fly to go to this place. They misdiagnosed my car. when I came in there for an inspection ONLY because my car is a in great condition…just for inspection to be rejected & they Quoted me for $4000 worth of work…literally took my car to another shop and they literally only found ONE issue and I ended paying $180 for my work and inspection. It’s sad that they want to scam hard working ppl. They lie on the diagnostic for your car just to get all your money. Stay away!!! I will not be back."

"I made an appt for 8am for a simple vehicle inspection days in advance. My car wasn't even touched until 8:45am on the day of my appointment and then was told that it would be another hour for the inspection to be completed. I have no issues with the service, but if an appointment is made in advance, respect the customer's time and honor the commitment you made regarding the time."