CVS Pharmacy

"Website says closes at 9 but actually closes at 8."

"This store NEVER has your prescriptions ready. They will not fill prescriptions sent to them unless you call and since they leave them “in process” for days, you have to spend ages battling through the AI voice on the phone to convince it that, yes you really do need to speak to a pharmacist. Even once you make it through the AI switchboard you then have to sit on hold for 20+ minutes. Im switching all of my scrips to another pharmacy and I recommend that you do the same."

"Overall the biggest issue is the wait time. The first time I did not complain but this is the second time in a row which waiting has become a factor. First, the automated system does not allow for any notification or text option when prescriptions are ready or in process, big disadvantage compared to Kroger and Walmart. Only after I called did my prescription become "in progress" and given an estimated time. Arrived at the estimated time, prescription was not made and waited another 10 minutes. Sad because only needed 12 pills and workers were not busy as they were restocking. After prescription was made waited another 8 minutes for the pharmacist to get off the phone to check the prescription. Overall, poor operations and how fluid the process is. This is a continuation of my encounter on 18AUG23. Today I received a voicemail stating I had two prescriptions ready today, 20AUG23 Sunday, though I was just at the Pharmacy on 18AUG23. When I arrived I asked it it was a duplicate, which was of the prescription I picked up on the 18th. But the second one I inquired as to why it was not processed on the same day. I wad told someone on the 18th invalidated the second prescription but did not know why. I would like to know why my prescription was invalidated and two days later validated and filled after I was already at the Pharmacy?"

"Pulled into the drive through with 1 car in front of us. 25 minutes later, still sitting in the same place with 5+ cars behind and no way to leave the line. Clearly this store needs help, more staff, or new management. It should never take more than 10 minutes in the drive through line. I hate leaving bad reviews but this place should be avoided."

"Fill in pharmacist at this store was unprofessional and refused to try to help in any way."