Audiotronics

"Man, I really used to love this place before I moved away years ago. I recently returned to Roanoke and needed a wire harness for a car audio installation....Got the correct harness.....Sort of. An employee was informed of the exact head unit make and model, as well as my vehicle info., and well into the install (on a 2017 Subaru. Those that know, KNOW) I realized I didn't REALLY have the correct harness because it didn't have the back up camera adapter necessary for Subaru. A tad frustrating, but these guys still do good business, and I will remain a customer."

"From beginning to end the staff was wonderful and very knowledgeable on our security system. We have bought a TV from them, surround sound, outdoor speakers and security system and they’ve always been great to work with and knowledgeable!"

"I’m 9 months into a home security and Control 4 installation. There has been one problem and ball dropped after another. After being sold on an “amazing system”, and thousands of dollars spent, I was met with months of waiting, empty promises, and horrible communication. I’m still without a functional or useful system after all this time. I honestly had a smarter and better system back when I was using Ring cameras and Alexa for smart home features at a fraction of the cost. This entire ordeal has been a complete waste of time and money and an absolute nightmare to deal with. If you’re looking to install control 4 in your home, I urge you to find a different company to do it. Their install guy, Zach is awesome, but that’s where any level of a good experience stops. Unless you harass them constantly you’ll be waiting months for simple things to be dealt with, you’ll receive subpar equipment at premium prices, or be given the run around when they forget to address issues. Hell, I’m 9 months in and still don’t have a monitored alarm system despite it being brought to their attention multiple times. I’m ready to rip the entire system out just to cut ties and not have to deal with it (or Audiotronics’ employees) anymore. It seems the same frustration I feel is echoed by staff as it was advised to me to contact management in hopes of changes being made. Unfortunately, their installers are left to handle disgruntled and frustrated customers when home sales staff drops the ball, but they can only do so much. Despite our installer taking detailed notes and emailing them to management and sales in front of me, I was never contacted about any of it, so the same issues persist. I’ve requested to speak directly with management and hope to hear from someone soon. As a business owner myself, it takes a lot for me to ever write a negative review, but the lack of professionalism and customer service I’ve received is so below the level of acceptable, I feel obligated to warn others who may be considering spending thousands on a control 4 or home security system with audiotronics."

"We have had several purchases of various products and with each experience the staff has been extremely accommodating and knowledgeable. Most of the staff have been employees for many years and it so nice to see a friendly face and be recognized as a repeat customer. The staff will also take time to notify us of specials on specific products we have purchased in the past. These days, customer service may be an unpleasant issue with retailers, however the customer service provided at Audiotronics leaves us to feel like we’re a part of their family. Keep up the great work you guys! Show the rest of them how it’s supposed to be done!"