The Brake King 5969 Jefferson Avenue, Newport News, VA 23605

"I been going to brake kings for over 15 years...I HAD AN EXCELLENT EXPERIENCE WITH BRAKE KING BUT IT HAS CHANGED... First , the mechanics don't quote you pricing anymore...I understand, they need time to work on the cars not answering phones...but when u call the front desk for quotes and young lady gives a quote that's almost double what the quote should be...I had a bad experience with same young lady on the phone some weeks ago... I have spend $$$$ thousands of dollars with Brake King...I know Stephen in suspension and Richie that deals wit engines... I may have to find a different shop because u got go thru people that answer the phone and dnt know alot babouy cars...smh...I liked when the od days..when Bobba was more around in the office..."

"I took my car here for an inspection and to have an O2 sensor replaced after my check engine light came on and I had it scanned at Auto zone. I was charged over 300 dollars, around 120 for the part, which was 80 dollars online, and 180 for the labor which took them thirty minutes to complete the job while I watched them drive it in and out. After I left the check engine light came back on the next day. We brought it in the following week to be looked at. I was told over the phone to drop it off in the morning and it would be looked at that day. I did not here from them and went after work to check, and they had not looked at it yet and told me they would not be able to get to it that day. I asked why and was told they are backed up. I would understand that if it was a new issue, but this was an issue that was potentially their fault. I took my keys and left. The previous owner sold the business, and now this is another shop out to take advantage of people."

"Went for an inspection., first time there. Guys at the desk were friendly and professional. Promised my car would be ready in a couple of hours and it was ready in one. Texted when car was done and even gave me a phone call. I would recommend their business to everyone I know."

"This place is awesome! I was here to get new tail pipes on my truck because my have rusted off. I was greeted by friendly and helpful workers there. They took my truck in immediately, the mechanic came out told me the estimate, I gave him the okay for it and he went to work on it saying it would be a couple hours. It was done within an hour and some change and they did a fantastic job. Thank you guys so much!"