Zaxby's Chicken Fingers & Buffalo Wings 12834 Jefferson Avenue, Newport News, VA 23607

"Spent 45 in the drive through with only 2 people in front of me. This zaxbys motivation and professional level is unacceptable. So much for fast food. Then once you get to the window they pulled me up for 1 tender plate for another 15 minutes to compensate for their TTL."

"I’m from out of town and decided to try this joint. Actually I was impressed. I use to think Hardee’s had the best chicken tenders… not no more. This place beats Hardees hands down.! I’ll go back tomorrow and try something else. Good food for the price . Tenders just as good as chick filet. Didn’t see a French dip on the menu though."

"My experiences here are usually quite good. However, today was very disappointing. Me and my mother came for the usual, a #2 for me and a #4 for her. Immediately I could tell that the employee behind the drive thru was high on something, her speech was not connected and was very slow and laggy. As a fellow smoker, I understand, but she didn’t seem like she had a high tolerance that a job like this requires. Usually, when we get the #2, the employee behind the speaker asks if we want coleslaw or extra fries and we ask for extra fries because I am autistic and hate coleslaw. But she didn’t ask that at all, she was barely even responding to any of our order. When we got to the window I knew she was high immediately, her eyes said it all. When we got our food after being parked, I opened my #2 with four fingers to see that there was a spoonful of coleslaw sloppily splatted down in one of the little tray pocket things that separate the food. There was liquid spilling out into the part where the chicken and fries were. I wouldn’t have really minded the coleslaw if bits and pieces weren’t all over the tray, and as mentioned before the liquid spilling into different areas. The liquid made some of the fries and the toast soggy and disgusting. I am very upset with the service tonight."

"Found a dead bug at the bottom of my salad. Took it back and received a refund. The employees acted as if it was normal and it happens all the time. No one even rendered an apology."

"Decided to go to Zaxby's today and try their new spicy Chicken Sandwich. It was good but compared to other spicy chicken sandwiches on the market it was a mid-range choice. I also tried the crinkle cut french fries and they were average. Services quick through the drive-thru and I pulled under a shade tree and ate my lunch. Person at the window was friendly and it was easy to order at the drive-thru."