Lowe's Home Improvement 1081 North Military Highway, Norfolk, VA 23502

"I had a terrible experience getting a surprise barbque for my husband. I was alone and am unable to lift heavy things. The service here was worse than any other store I've been to. It took about 30 mins to finally get a clerk to help me. I saw multiple clerks, like 2 at a time down aisles and 4 employees around the front desk area. There were not many customers but there seemed to be a lot of employees tho. I repeatedly asked for help, service called for assistance 4 times. I am older and have back issues. Instead of bringing the item to the front for me, it was put on top of my cart, which I then had to struggle to push it to the front. One young woman said she'd be right there to help, but it didn't happen. I feel I was lucky there was someone to put it in my car!! I ended up with an extremely painful backache all night. I have never this kind of service in a store, so I was completely blown away (and I considered the "discount" stores too) I am currently planning on not ever going to Lowe's again. I'll take my money somewhere else for purchases, even if it costs more. If I want to be mistreated, I can just go drive the freeways."

"The store is nice. Easy setup. Solid customer service. Except don't bother trying to call to ask any questions or get an order update because NOBODY answers the phone. The automated system will send you where you need to go eventually but then you'll sit on hold for eternity. We shouldn't have to drive to the store to get an order update for an order we placed in-store. Fix your system there Lowes. This is incredibly frustrating."

"The service was outstanding I tried to do a review from the madallia site with the receipt number the associate that helped but it wasn't working properly. Cashier went well above and beyond regular service . I purchased a high line Kohler 19 inch toilet. She assisted in helping me get it loaded while always maintaining a position attitude."

"The bougie HD for the DIYers that know ;-) Also the best source for ceiling fans at a decent price. They still have a lot of them hanging so you can see before you buy. Which I love."

"The woman at the Lowe’s Garden center was essentially clueless as to the location of any particular plants. But, I was still able to find what I was looking for after some searching. Overall they have a plethora of options as far as plants go. I haven’t been to this particular location to purchase any hardware or tools, but there was still a fairly large assortment, which is fairly typical of any Lowe’s location."