Macy's,

1401 Greenbrier Parkway, Chesapeake, VA 23320

"This Macys makes me sad. The 2nd floor looks and smells like a Macys (minus non friendly employees). On the first floor, I thought I got onto the wrong elevator and was at Bargain bin. The employees were unfriendly (both floors), not helpful, and to throw beloved Toys R Us down into that heap.. just a shame what "Macys" was and now what it sadly is! This Macys is not a top-notch Macys! I can not get over the night and day difference from the second floor to the first! Your Macy's get it together!"

"Macy's, a long-time cornerstone in the retail landscape, maintains its reputation for offering a wide array of products. On a positive note, their strategic adoption of the Toys-R-Us brand is a commendable move, infusing the store with a vibrant selection of toys and a delightful dash of nostalgia for the young at heart. It's a genuine draw for families and serves as a unique shopping attraction. However, the store's service doesn't quite match the high standard set by its product range, with a noticeable need for a more personalized touch. Additionally, navigating the store can be a challenge due to the less-than-intuitive layout of items. While the presence of Toys-R-Us within Macy's is an exciting development, it's juxtaposed with areas that clearly require attention to elevate the overall customer experience to what one might expect from such a renowned retailer."

"This store has horrible customer service, there was a young lady who assisted me with a pickup order last night, as well as with an additional purchase. She told me that she couldn’t pull up my star rewards using my email because my phone number has changed and the new number is already associated with someone’s account. Secondly there is never anyone available at the MAC counter, this store is a complete mess and is clearly struggling. Customer service has gone out the window."

"First time in this store. Venable (not sure if I spelled his name correctly), in the Men's department excelled in customer service and was very helpful. The same could not be said for the Men's fragrance counter where we waited for over 15 minutes for assistance, even after being told someone would be right with us. We left without being waited on and the store lost a $100+ sale. Very nice store and some good sales but need more sales associates like the one in the Men's department."

"This Macy’s store is located in the greenbrier mall which is located in the heart of greenbrier at 1401 greenbrier parkway chesapeake Virginia 23320 and is one of the big retail departmental store in the greenbrier mall . We are shopping from this store more than two decades specially clothes, kitchen ware, home essential goods for beds , suite cases, perfume and toys etc reason they got affordable prices and durable and there is always some items on sale. This trip bought clothes and toys for kids , they got brand name items and new fashion. The store got two stories bottom floor got children clothes, toys, kitchen accessories, bedding, mattress, travel accessories some shoes etc . On the upper floor this store is mainly divided in two sections menswear, shoes and womenswear’s and accessories including shoes, hand bags , sunglasses and a big section of different brand perfumes. All kinds clothes are there including new arrivals. Store is very clean and well organized,customer service is excellent. Sections are divided in such a way customer usually don’t need any help to check prices , price check facility is in the store where customer can easily check prices. We love to shop here because so many choices according to the budget."