Chick-fil-A 1 University Place, Newport News, VA 23606

"Completely messed up my order and got my name wrong Chick-fil-A the new McDonald’s sadly"

"Terrible customer service should label the lanes if they want you to use particular lanes and then talk down to you because you are in the wrong area. Worst experience ever. They were so busy and preoccupied they did not listen to my order and got it incorrect. To top it off, they did not give me enough straws for all of my drinks. What a train wreck! Not the typical Chick-fil-A experience."

"Love coming to this Chick-fil-A ( CNU) I only come to this one in all of Newport News ♥ Love the Food and regular Coke Cola and all the Employees are so very Pleasant and Fantastic to talk too. It's definitely worth it, I even have my 91 year old Dad, come here to eat sometimes from North Carolina. Friendly place to eat"

"I use to love this location! They are near my home. This location has gone way down hill. They are super slow! Lots of new faces I’ve noticed. My food is never right and the employees do way too much personal conversations instead of making sure the orders are correct and the food is edible. Don’t get me wrong they are friendly but if I’m spending $10 on a salad I need it fixed right. I don’t want to wait in the drive-up for 10 minutes either. I might as well go to Wendy’s if I want slow inedible food. Come on Chick-fil-A!"

"Wish i could give them 0 starts but i cant....ordered from here on DoorDash and they forgot my 2 y/o daughter’ food and no one bothered to answer my phone calls"